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Voice and Accent Trainer

2 months ago

Bengaluru Karnataka, India Genesis HR Services Full time

Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
- High levels of spoken and written communication
- Previous V&A and Soft skills training experience is desirable
- Independently handle Soft Skills, Voice & accent Communications Coach training projects

specifically for a Voice based domain.
- Liaise with managers to determine training needs and schedule training sessions
- Must use Brain Based Learning techniques within classroom - Willing to teach, must be willing to

learn
- Design effective training programs
- Conduct training sessions, workshops, one-on-one coaching etc
- Must have experience in developing curriculum and training modules from scratch.
- Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service.
- Identify the Training needs of the agents.
- Provide feedback to enhance Agent Performance.
- Work closely with operations to assess floor needs
- When needed, being available to learn project specifics for multiple projects May require

overtime
- Provide training on Grammar, Soft Skills & Empathy; to turn around the quality level of the

agents.
- Suggest calibrations to ensure consistent scoring.

Requirement
- Job Level - JL3A

Shift - 24X7, Mostly Night Shifts

Location - Work from Office Permanently(Bangalore )

NP :Immediate to 15 days

CTC:6LPA

Contact:

- +91 91164 19077

**Job Types**: Full-time, Permanent

**Salary**: ₹400,000.00 - ₹600,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Training & development: 1 year (required)
- total work: 2 years (required)

**Language**:

- English (required)

Ability to Commute:

- Bangalore, Karnataka (required)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
+91 91164 19077

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