Customer Support

2 weeks ago

Hyderabad Telangana, India Careers at Tide Full time

**ABOUT TIDE**:
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over **1 million small businesses** across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

**ABOUT THE TEAM**:
As a Payments Services Associate, you will be helping businesses all across the UK to become success stories. You'll love talking to people and have an empathetic and proactive nature along with a passion for solving member issues. You will play a crucial part in helping Tide expand by providing round-the-clock support every day of the year. As part of the Payments Services team, you will build on the relationship with members who use our products to grow their business further. You will gain valuable insight into their needs as well as recognise opportunities.

**ABOT THE ROLE**:

- Juggling priorities to ensure that members get a level 2 support experience - means time is of the essence, and detailed product knowledge is vital.
- Spotting and noting patterns is second nature to you, and you're always ready to highlight areas that can be improved in terms of product or member experience.
- Getting to grips with brand new features which will streamline payment processing for members and their clients.
- Delivering valuable feedback to Product and Operations Managers on a consistent basis.
- Exploring data and aiding with reporting to track the performance of products and services.
- Helping demonstrate your values to new team members, supporting them with your wisdom and experience, and assisting with everyday back-office tasks.
- Being ready to assist all Level 1 colleagues when they have queries

**WHAT WE ARE LOOKING FOR**:

- You have exceptional spoken and written English skills.
- You are comfortable using industry tools like ticketing CRMs, GSuite, Jira, and Excel.
- You enjoy finding innovative ways to solve complex problems.
- You are always on the lookout for recurring issues and help create new workflows to solve them.
- You have excellent organisational skills and take responsibility for your workload.
- You have experience working in Customer Service for the finance industry.
- You have some experience working in startups/scaleups.

**WHAT YOU WILL GET IN RETURN**:
Make work, work for you We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you'll get:

- 25 days paid leave
- Additional health and dental insurance
- We invest in your development with a 40k INR professional L&D budget per year and up to 3 L&D paid days off
- Snacks, light food, drinks in the office
- Enhanced family-friendly leave
- Flexible working

**TIDE IS A PLACE FOR EVERYONE**:
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.
- At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard._
- Read through our _Recruitment privacy notice_ to learn about how Tide manages your data_

  • Customer Support

    6 months ago

    Hyderabad, Telangana, India NOHUNG PRIVATE LIMITED Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • Customer Support

    2 months ago

    Hyderabad, Telangana, India Launch Consulting Full time

    Job Title: Technical Support Executive Location: Hyderabad **Salary**: Up to ₹5.5 LPA **Job Description**: We are seeking a dynamic Technical Support Executive to join our team. This role is ideal for individuals with a strong background in technical or customer support. You will be responsible for assisting customers with technical issues, ensuring a...

  • Customer Support

    2 months ago

    Hyderabad, Telangana, India Launch Consulting Full time

    Job Title: Technical Support Executive Location: Hyderabad **Salary**: Up to ₹5.5 LPA **Job Description**: We are seeking a dynamic Technical Support Executive to join our team. This role is ideal for individuals with a strong background in technical or customer support. You will be responsible for assisting customers with technical issues, ensuring a...

  • Customer Support

    6 months ago

    Hyderabad, Telangana, India cocentrus Full time

    **Key Roles And Responsibilities** Hi, We are hiring for **Customer Support **,Profile for **Hyderabad Location**. Please find the job responsibility as below: - **Job Profile**:Customer Support** **Experience** : 6 yrs **Working Days**: Monday-Friday **Roles & Responsibilities**: - Handle customer calls and provide information - Explaining about...

  • Customer Support

    2 months ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    Job description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...

  • Customer Support

    6 months ago

    Hyderabad, Telangana, India Fruges IT Services Full time

    **Role : Customer support (International voice Process)** **Qualification : Graduate/Undergraduate** **Location : Uppal or Hitec city ,** **Salary : 2.5 LPA-3.3 LPA** **Experience: Fresher / Experience** **Rotational Night shifts** **2 Way cab Facility** **Salary**: ₹15,000.00 - ₹23,000.00 per month Schedule: - Rotational...

  • Customer Support

    6 months ago

    Hyderabad, Telangana, India MoSahaya Full time

    Job description - TMB-PLG- Hyderabad Role: Customer Support. Industry Type - ВРО. Employment Type-Full Time, Permanent. Education Qualification - Intermediate or Any Graduation. Work Location: Secunderabad. (Work from Office) 6 Days Working (Rotational Week Off) Pure dayshifts only. CTC Experienced - Rs. 220000 LPA (17728 Take Home - for Nat's)...

  • Customer Support Executive

    3 months ago

    Hyderabad, Telangana, India CENTSTONE SERVICES LLC Full time

    **Job Title: Customer Support Executive** **Location: Hyderabad** **Type: Full-time, On-site** **Domain: Consumer Electronics or Similar** **Experience: 2+ years** **Job Summary**: **We are seeking a customer-focused Customer Support Executive to join our team. You'll provide exceptional support to customers, resolve issues, and contribute to customer...

  • Customer Support Executive

    4 months ago

    Hyderabad, Telangana, India Cambridge Technology Enterprises (CTE) Full time

    **Skills**: - Experience: Proven experience of 4+ years providing phone and voice support (inbound), particularly in the North American region. - Communication Skills: Excellent verbal comprehension and communication skills with the ability to understand and be understood by customers with different U.S. dialects and accents. - Time Management: Ability to...

  • Customer Support Representative

    6 months ago

    Hyderabad, Telangana, India CStoreIQ Full time

    **Job Title: Customer Support Representative** **Location: Hyderabad** *** About Us: CStoreIQ is a dynamic and innovative company dedicated to providing exceptional product to our valued customers. We pride ourselves on delivering top-notch customer support to ensure the satisfaction and loyalty of our clientele. Job Overview: As a Customer Support...

  • Customer Support Representative

    6 months ago

    Hyderabad, Telangana, India AE Square IM-Migration Services Full time

    **Customer Support Representative** Location: Hyderabad. **Company Overview**: AE Square Im-Migrations Services Pvt Ltd is a leading immigration consultancy firm dedicated to providing exceptional services to clients seeking immigration solutions. We are committed to professionalism, integrity, and customer satisfaction, striving to simplify the...

  • : Telecaller - Customer Support

    3 weeks ago

    Hyderabad, Telangana, India WikiLabs India Pvt Ltd Full time

    **Job Title: Tele caller - Customer Support** **Location: Hyderabad** **Experience**: Minimum 1-2 years in customer support or telecalling Position **Key Responsibilities**: **1. Inbound Call Handling**: - Answer inbound customer calls, addressing inquiries, complaints, and requests. - Provide accurate information regarding products, services, and order...

  • Customer Support Associate

    4 months ago

    Hyderabad, Telangana, India TUSA Full time

    As a Customer Support Specialist, you will be a key player in delivering exceptional customer experiences and ensuring the success of our customers. You'll serve as the bridge between our company and our valued customers, addressing their inquiries, resolving issues, and creating positive interactions. Your role is crucial in maintaining our reputation for...

  • Customer Support Associate

    3 months ago

    Hyderabad, Telangana, India TUSA Full time

    As a Customer Support Specialist, you will be a key player in delivering exceptional customer experiences and ensuring the success of our customers. You'll serve as the bridge between our company and our valued customers, addressing their inquiries, resolving issues, and creating positive interactions. Your role is crucial in maintaining our reputation for...

  • Customer Support Associate

    6 months ago

    Hyderabad, Telangana, India TUSA Full time

    As a Customer Support Specialist, you will be a key player in delivering exceptional customer experiences and ensuring the success of our customers. You'll serve as the bridge between our company and our valued customers, addressing their inquiries, resolving issues, and creating positive interactions. Your role is crucial in maintaining our reputation for...

  • Customer Support Representative

    3 months ago

    Hyderabad, Telangana, India TUSA Full time

    As a Customer Support Specialist, you will be a key player in delivering exceptional customer experiences and ensuring the success of our customers. You'll serve as the bridge between our company and our valued customers, addressing their inquiries, resolving issues, and creating positive interactions. Your role is crucial in maintaining our reputation for...

  • International Customer Support

    2 weeks ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    **Job Title: Customer Support Voice (Prepaid Voice)** **Job Location**: Hitech City **Job Type**: Full-time **Shift Timing**: 24/7 (Rotational, Night, and Graveyard shifts, 5 days a week) **Roles and Responsibilities**: - Actively listen to customers’ concerns and handle complaints professionally. - Provide clear and detailed explanations regarding...

  • Customer Support Representative

    6 months ago

    Hyderabad, Telangana, India ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Customer Support Associate

    4 weeks ago

    Hyderabad, Telangana, India Jivika Natural Full time

    Job Title: Customer Support Executive Location: Hyderabad **Salary**: 25K - 30K Experience: 2 years **Job Summary**: **Key Responsibilities**: - Educate customers about Jivika’s products, their benefits, and usage to help them make informed choices. - Handle order processing, and shipping updates, and manage returns or exchanges, following up to...

  • Customer Support Executive

    6 months ago

    Hyderabad, Telangana, India III Consulting Pvt. Ltd. Full time

    **Customer Support Executive (1 - 3 Years)** **Who We Are Looking For** A highly enthusiastic team member who believes the only way to build a sustainable brand is to have the customer at the centre of its universe. Ideally, we are looking for someone with excellent communication skills, knowledge in customer service practices and a passion for delighting...