: Telecaller - Customer Support

2 weeks ago


Hyderabad Telangana, India WikiLabs India Pvt Ltd Full time

**Job Title: Tele caller - Customer Support**

**Location: Hyderabad**

**Experience**: Minimum 1-2 years in customer support or telecalling Position

**Key Responsibilities**:
**1. Inbound Call Handling**:

- Answer inbound customer calls, addressing inquiries, complaints, and requests.
- Provide accurate information regarding products, services, and order status.

**2. Outbound Calls**:

- Make outbound calls for customer follow-ups, feedback collection, and promotional activities.
- Engage customers proactively to resolve issues and provide updates on services.

**3. Customer Support**:

- Provide support for customer issues, resolving them promptly or escalating when necessary.
- Maintain high levels of customer satisfaction through effective communication.

**4. Language Proficiency**:

- Communicate effectively in the chosen languages (English, Hindi, Telugu) to cater to a diverse customer base.

**Required Skills**:

- Need to have experience in Zoho and CRM software.
- Proficiency in English, Hindi, and Telugu (any 2 of these languages).
- Excellent verbal communication and listening skills.
- Strong problem-solving abilities and customer-centric attitude.
- Ability to manage multiple tasks and remain calm under pressure.
- Prior experience in a customer service or telecalling role is a plus.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person


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