: Telecaller - Customer Support
2 weeks ago
**Job Title: Tele caller - Customer Support**
**Location: Hyderabad**
**Experience**: Minimum 1-2 years in customer support or telecalling Position
**Key Responsibilities**:
**1. Inbound Call Handling**:
- Answer inbound customer calls, addressing inquiries, complaints, and requests.
- Provide accurate information regarding products, services, and order status.
**2. Outbound Calls**:
- Make outbound calls for customer follow-ups, feedback collection, and promotional activities.
- Engage customers proactively to resolve issues and provide updates on services.
**3. Customer Support**:
- Provide support for customer issues, resolving them promptly or escalating when necessary.
- Maintain high levels of customer satisfaction through effective communication.
**4. Language Proficiency**:
- Communicate effectively in the chosen languages (English, Hindi, Telugu) to cater to a diverse customer base.
**Required Skills**:
- Need to have experience in Zoho and CRM software.
- Proficiency in English, Hindi, and Telugu (any 2 of these languages).
- Excellent verbal communication and listening skills.
- Strong problem-solving abilities and customer-centric attitude.
- Ability to manage multiple tasks and remain calm under pressure.
- Prior experience in a customer service or telecalling role is a plus.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
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