Call Center Representative

2 months ago

Bengaluru Karnataka, India TSI - Transworld Systems, Inc (India) Full time

Build Your Future Come join our thriving team as a Back-office Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

**Work Location**: This is a **On Site **position and location is **Bangalore**.

**Compensation**: INR : ₹18,500 monthly

Shift: Night / Days Off: Saturday and Sunday

Build Your Future Come join our thriving team as a Call Center Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

**Why should you consider TSI (part of TSI family of companies)?**
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous Incentive opportunity
- Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays
- Transport facility (Depends on policy and shift)

**In This Role, You Will**:

- **Data Management**: Process and update mortgage-related information accurately in our systems, ensuring all documentation and data are complete and up-to-date.
- **Documentation Review**: Review and verify mortgage documents, ensuring compliance with company policies and regulatory requirements.
- **Compliance**: Adhere to all regulatory and company compliance standards, ensuring that all interactions and documentation meet required guidelines.
- **Communication**: Maintain clear and effective communication with customers and team members, providing regular updates and follow-ups as necessary.
- **Reporting**: Prepare and submit reports on processing metrics, customer feedback, and any issues encountered during the mortgage process.
- Excellent organizational and time-management skills.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to handle multiple tasks and prioritize effectively.
- Graduate Fresher’s or HSC + Minimum 6 months of experience.
- Customer-centric attitude with strong problem-solving skills.
- Adaptability to changing processes and requirements.

**This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.**

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,500.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Shift allowance

Ability to commute/relocate:

- Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- International BPO: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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