Customer Service Representative

6 months ago


Mohali, India Dee2Cee Brands Pvt Ltd. Full time

**Position Overview: -**

We are seeking a motivated and results-driven Inside Sales Representative to join our E-commerce platform team. The Inside Sales Representative will play a critical role in driving revenue growth by proactively reaching out to potential clients, understanding their needs, and effectively presenting our Ecommerce platform solutions. If you are a dynamic and persuasive individual with a passion for sales and the Ecommerce industry, we want to hear from you.

**Roles & Responsibilities: -**

Research and identify potential local vendors and businesses that can benefit from our E-commerce platform.

Engage with potential clients to understand their needs, challenges, and goals.

Present and demonstrate how our Ecommerce platform can address these needs and add value to their businesses.

Develop an in-depth understanding of our E-commerce platform and the products and services offered.

Be able to articulate the features, benefits, and unique selling points to potential clients.

Act as the main point of contact for clients and be responsive to their inquiries and concerns.

Maintain accurate records of all interactions, leads, and sales opportunities using the company's system.

Analyze sales data and customer feedback to identify trends and improve sales strategies.

Collaborate with other sales team members, marketing, and product development teams to ensure a seamless customer experience and effective sales strategies.

Stay informed about market trends, competitor activities, and industry developments to adapt strategies accordingly.

Stay updated on industry best practices and continuously improve sales skills through training and development opportunities provided by the company.

Prepare regular reports and updates on sales activities, progress, and achievements to the sales manager.

**Qualifications: -**

Bachelor's degree required or diploma is preferred.

Proven experience in sales, preferably in the E-commerce or B2B sector.

Excellent communication, negotiation, and interpersonal skills.

Strong problem-solving and critical-thinking abilities.

Knowledge of the E-commerce industry and familiarity with local vendor dynamics is a plus.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Mohali, Punjab (required)

Ability to Relocate:

- Mohali, Punjab: Relocate before starting work (required)

**Speak with the employer**
+91 9872800736



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