Call Centre Operator
3 months ago
1.1 Logging in logging out as per roster/shift timings.
1.2 Attending to minimum number of calls as specified by the process daily.
1.3 Ensure adherence to process and quality norms while taking calls.
1.4 Keep one self-updated on process knowledge through support of team leads.
1.5 Participate in daily/weekly huddles when conducted.
1.6 Participate in team building and process development activities.
1.7 Upskilling / upgrading process knowledge through Process Training & Soft skills sessions.
1.8 Cooperate with team leads for process enhancements or individual development.
1.9 Abide/adhere to Emergency Veterinary Services Call Centre Floor policy, process guidelines and
HR Policies.
1.10 Achieve a minimum threshold (as set by the process) on Process Knowledge test (PKT) monthly.
1.11 Escalation of calls from and the farmers assigning docket number to each case.
1.12 Carryout the call centre function as per PSK app.
1.13 After deciding nature of the calls by the veterinarian, call executives should transfer the call to concerned MVU veterinarian for needful action.
1.14 Consolidation of monthly reports.
1.15 Any work assigned by the call centre head/Team leader.
**Job Types**: Full-time, Permanent, Contractual / Temporary
Contract length: 11 months
Pay: From ₹19,000.00 per month
Schedule:
- Day shift
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Language**:
- kannada (required)
Work Location: In person
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