Inbound Call Centre Agent
3 months ago
Our team is dedicated to creating a positive experience for every customer, whether they're local or from around the globe. We are currently seeking enthusiastic and motivated individuals to join our call centre team as **Inbound Call Centre Agents.**
**Key Responsibilities**:
- Handle inbound calls from clients, addressing inquiries, providing information, and resolving issues in a professional manner.
- Build and maintain strong relationships with both formal and local clients.
- Utilize our CRM system to accurately document customer interactions and follow-up as needed.
- Work collaboratively with team members to ensure customer satisfaction and service excellence.
- Stay informed about our products and services to effectively assist customers.
**Requirements**:
- Strong communication skills, both verbal and written.
- Excellent listening skills and the ability to empathize with customers.
- A positive attitude and a passion for helping others.
- Previous experience in a customer service or call centre role is beneficial, but not required.
- Ability to work in a fast-paced environment and manage multiple tasks.
**What We Offer**:
- Comprehensive training program to equip you with the skills needed for success.
- Opportunities for career advancement within the company.
- A supportive and inclusive work environment.
- Competitive salary and benefits package.
**How to Apply**:
Please submit your resume
Pay: ₹26,801.00 - ₹29,928.00 per month
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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