Call Centre Operator
6 days ago
Roles & Responsibilities
Work with other management team members to develop call center objectives, keeping profitability and efficiency in mind
Lead team meetings and coach and motivate team members
Hire, onboard and train call center personnel
Analyze call center data and prepare reports for upper management.
Evaluate staff effectiveness and performance annually or on an as-needed basis
Day-to-Day Duties
Hire, train, and manage a team of call center representatives
Work with call center representatives to solve problems like difficult calls from angry customers
Collect and Analyze call center statistics and adjust processes to meet or exceed goals
Problem-solving and conflict resolution skills
Communication skills
Analytical abilities
Organizational and multitasking skills
Strong leadership skills
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹178,130.36 - ₹600,058.55 per year
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
**Speak with the employer**
+91 9880065173
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