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Pa-s2p

4 weeks ago

Gurgaon, India Genpact Full time

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._

**_ _**
- Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided_
- Responsibilities_
- _You shall process purchase requisition and supplier-set up_
- _You will to keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken_
- _Develop communication between customers to have a smooth transaction_
- _Ability to perform and resolve query of a customer to build a better relationship_
- _Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes_
- _Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required_
- _Provide periodic updates to users/impacted parties on the status of the ticket/issue raised_
- _Transfer/Raise inquiries to appropriate teams for resolution_
- Qualifications we seek in you_
- Minimum qualifications_
- _Freshers are eligible._
- _Graduation in Commerce (B.Com)_
- _Excellent Communication Skills - Written and Spoken_
- _End to End understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)_
- Preferred qualifications_
- _Relevant experience in Procurement like Supplier Set-up or Procurement Operations or Accounts Payable_
- _Proficient with MS Excel_
- _Understanding of Procurement/Supplier Set-up Concepts_
- _Familiarity with WorkDay and Coupa will be an added advantage_

**_ _**

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Feb 16, 2023, 6:45:12 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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