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Pa-ar

4 months ago

Gurgaon, India Genpact Full time

cWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._
- We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions_
- Responsibilities_
- _Backdate and cancellation of polices in case of payment made by policy holder get bounce_
- _Research and analyze the disputes/deductions in ERP_
- _Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution_
- _See opportunities and recommend solutions for process and automation improvements_
- _Daily reporting of individual portfolios to track and monitor the past dues and pending items_
- _Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact_
- _Work as a teammate to process any adhoc request in a timely manner._
- _Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally._
- _Call out problems to senior staff members and or management as appropriate._
- Qualifications_
- Minimum qualifications_
- _B.Com_
- _Freshers are eligible_
- _Excellent English interpersonal skills_
- Preferred Experience_
- _MS Excel knowledge_

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Feb 20, 2023, 8:01:07 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_