Pa-om

2 weeks ago

Gurgaon, Haryana, India Genpact Full time

_With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._

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_ Welcome to the relentless pursuit of better._
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_The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization. _

_We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously. _

_Responsibilities_

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_Lead a team working in Sales support area and own a smooth operation._

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_Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA_

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_Own customer / third party relationship and governance to drive surprise free operation and revenue maximization._

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_Resolve process issues by co-ordination internally (with partners) and externally with relevant parties._

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_Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning._

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_Perform following activities as part of individual contributor role;_

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_ a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP_

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_ b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries_

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_d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements _
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_Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms _
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_Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections_

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_Follow-up on pending items with Logistics / Supply chain team for order delivery status_

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_Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers) _
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_ __Archival of the right set of documents for audit and compliance purposes_**
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_Updating ERP regarding Customer Master details, order details, supplies, pricing, etc._

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_ __Capturing information from logistics partners and advising customers regarding availability and deliveries_**
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_Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc._

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_Checking and solving potential issues between client purchase orders (PO) and system information;_

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_Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient_

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_Preparing the relevant documents for the orders
Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery_
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_Daily supervising the assigned orders and exceptions validations_

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_Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc. _

_Qualifications we seek in you_:

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_ Minimum qualifications_

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_Graduate_

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_SAP ERP experience_

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_Preferred qualifications_

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_Excellent communications skills - both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients._

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- ****_ Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by

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