Customer Support Associate
2 weeks ago
As a Customer Support Associate, You will play a crucial role in ensuring the highest level of satisfaction for our valued customers. You will be the primary point of contact for addressing customer inquiries, resolving issues, and providing guidance on utilizing our SaaS products effectively. Your responsibilities will include:
- Providing prompt and courteous responses to customer inquiries via phone and WhatsApp chat.
- Understanding customer needs and effectively troubleshooting technical issues related to our SaaS products.
- Guiding customers through product features, functionalities, and best practices to maximize their experience and usage.
- Collaborating with cross-functional teams including Product Development and Sales to escalate and resolve complex issues.
- Documenting customer interactions, feedback, and resolutions accurately in our CRM system.
- Proactively identifying opportunities to improve customer support processes and contribute to enhancing overall customer satisfaction.
- Assisting in the creation and maintenance of support documentation, demo videos, and knowledge base articles.
- Upgrade exiting Customer's to other products and features of Ghoshak.
- Consistent follow up on Customer Accounts to enable Renewal of accounts.
**Salary**: ₹15,000.00 - ₹22,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9600075230
Expected Start Date: 08/04/2024
-
Associate Customer Support
4 weeks ago
Tambaram, Chennai, Tamil Nadu, India SRI JAMBU MAGARISHI GOVINDAMMAL TRUST Full time1. Retail Sales Specialist cum Cashier 2. Retail Associate cum Cashier 3. Associate Customer Care ( Voice & Non-Voice ) **Job Types**: Full-time, Permanent **Salary**: From ₹15,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Day shift - Morning shift Supplemental pay types: - Overtime pay - Performance bonus - Yearly...
-
Customer Support Associate
4 weeks ago
Coimbatore, Tamil Nadu, India LYFnGO Technologies Pvt Ltd Full timeJob Description: As a Customer Support Associate (Fresher), you will play a crucial role in delivering excellent customer service to our clients. This entry-level position is suitable for individuals who are enthusiastic, quick learners, and possess good communication skills in English. Proficiency in Hindi is optional, and the role is based in a Work From...
-
Customer Support Associate
4 weeks ago
Chennai, India EDUFIN Full time**Job Overview**: We are interested in hiring a dedicated and hardworking individual as a Customer Support Associate r to join our Sales Department. Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Customer Support Associate, you are responsible for handling sales over the phone entirely....
-
Customer Service
4 weeks ago
Chennai, Tamil Nadu, India NatWest Group Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to...
-
Retail Store Associate
4 weeks ago
Chennai, Tamil Nadu, India Kamalini Associate Full timeCompany **:KPN Farm fresh** Retail store operations - unloading, stacking, - replenishment, - shelf management, - customer service, billing All inside store activities need to be done weekly 1 off except Saturday - Sunday WORK TIMINGS : 5-11 AM & 4-10PM SALARY OFFERED : 12K NET TAKE HOME (WITH FOOD & ACCOMMODATION BY KPN FARM FRESH) Pay: ₹12,000.00 -...
-
Customer Support Associate
4 weeks ago
Madurai, Tamil Nadu, India Apptivo Full time**Location**: Madurai **Role and responsibilities**: - Address customer questions, provide information, and offer solutions to resolve problems or complaints - Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. - Guide customers on how to use a product effectively -...
-
Associate Customer Support Engineer
3 weeks ago
Chennai, India Saama Full timeDescriptionJob Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services.Key responsibilities...
-
Customer Support Associate
4 weeks ago
Coimbatore, Tamil Nadu, India Digital Orbis Creators LLP Full timeCustomer Service Support **Experience **:02-04 years **in **handling Customer and Sales function in retail sector, preferably, luxury segment. Work Location: Gandhipuram Coimbatore **Rounds Of Interview**: 2 rounds of F2F Interview **Shift**: General Shift **Industry**: Indian jewelry **Role and Responsibility** - Support to develop business through...
-
Technical Support Associate
1 week ago
tamil nadu, India Chargebee Full timeOverviewWe are looking for an Associate Solutions Engineer to join our team and play an integral role in delivering superior customer experience by helping customers use our revenue management solutions successfully. You will be responsible for understanding, managing and resolving customer reported issues and delivering a above-and-beyond support...
-
Spanish Customer Support Executive Bilingual
4 weeks ago
Nungambakkam, Chennai, Tamil Nadu, India Smile Groups Pvt Ltd Full time**Job Title: Customer Support Executive Bilingual - Spanish and English (Male)** **Roles & Responsibilities: - ** 1. Interface with US customers via inbound calls. 2. Excellent verbal Skills inSpanishand English Languages. 3. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. 4. Clarify customer...
-
Spanish Customer Support Executive Bilingual
4 weeks ago
Nungambakkam, Chennai, Tamil Nadu, India Smile Groups Pvt Ltd Full time**Job Title: Customer Support Executive Bilingual - Spanish and English (Male)** **Roles & Responsibilities: - ** 1. Interface with US customers via inbound calls. 2. Excellent verbal Skills inSpanishand English Languages. 3. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. 4. Clarify customer...
-
Customer Support Associate
7 days ago
Kovilambakkam, Chennai, Tamil Nadu, India Snow Planners And Builders Full time**We are Hiring !!!** **Looking for Immediate Joiner ** **Role** : Customer support **Experience**: Fresher and Exp can apply **Qualification**: Any **Location** : Kovilambakkam **Salary**: 14k to 22k (Based on process and Interview Performance) **Language** : Eng + Hindi/ Telugu/ Malayalam/ Kannada **Shift**: 7am to 11pm ( any 9 hours) **For more...
-
Associate Customer Support Engineer
4 weeks ago
chennai, India Saama Full timeDescription Job Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services. Key responsibilities...
-
Customer Support Associate
5 days ago
Chennai, India Chargeback Gurus Full timeHi ,We are looking for an enthusiastic Customer Support Associate to join our vibrant team. This entry-level role is designed for individuals new to the field, who are eager to learn and develop foundational skills in client relationship management under close supervision.Interested candidates please share your CV to...
-
Customer Support Associate
5 days ago
Chennai, India Chargeback Gurus Full timeHi , We are looking for an enthusiastic Customer Support Associate to join our vibrant team. This entry-level role is designed for individuals new to the field, who are eager to learn and develop foundational skills in client relationship management under close supervision. Interested candidates please share your CV to Duties and Responsibilities: Assist...
-
Customer Support Associate
6 days ago
Chennai, India Chargeback Gurus Full timeHi ,We are looking for an enthusiastic Customer Support Associate to join our vibrant team. This entry-level role is designed for individuals new to the field, who are eager to learn and develop foundational skills in client relationship management under close supervision.Interested candidates please share your CV to...
-
Customer Support Executive
16 hours ago
Chennai, Tamil Nadu, India Fusion Innovative Full time**Customer Support** **Experience - 1 to 3 years** **Work Location - Chennai** **Work timings: UK Shift timings** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We...
-
Customer Support
4 weeks ago
Chennai, Tamil Nadu, India GAVS Technologies Full timeJob Posted On 21-02-2024 18:57:35 Experience Required 1 - 2 years Location - Chennai, Tamil Nadu, India (CHN) Job Summary Job Description: Service Desk Engineer (preferred) Roles & Responsibilities: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify...
-
Customer Support Associate
3 days ago
Taramani, Chennai, Tamil Nadu, India Snow Planners And Builders Full time_**WE ARE HIRING !!!**_ Job Title: Voice process executive - Telugu, Kannada, English, Malayalam Package - 14k to 18k Negotiable Location - Chennai -Taramani **Key Responsibilities**: - Customer Interaction: - Respond promptly to customer inquiries via phone. - Provide accurate and helpful information to customers regarding policies. - Handle and...
-
Customer Support Associate
4 weeks ago
Peelamedu, Coimbatore, Tamil Nadu, India Ponmani Industries Full timeExcellent communication skills, be able to multitask. - Resolving customer complaints and issues in a timely and satisfactory manner. Pay: ₹10,000.00 - ₹18,000.00 per month Schedule: - Day shift Supplemental pay types: - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year...