Customer Support Associate
1 month ago
**Location**: Madurai
**Role and responsibilities**:
- Address customer questions, provide information, and offer solutions to resolve problems or complaints
- Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively.
- Guide customers on how to use a product effectively
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
**Skill set expectations**:
- Excellent communication skills
**Schedule**:
- Rotational shift
**Experience**:
- Total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- Freshers with excellent communication skills can apply
**Education **:Bachelor’s Degree
**No.of Vacancies **:2 Position
**Job Features**:
- Job Category
- Customer Support
- Job Type
- Full Time
- Job Location
- Madurai
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