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Customer Support Associate
5 months ago
Customer Service Support
**Experience **:02-04 years **in **handling Customer and Sales function in retail sector, preferably, luxury segment.
Work Location: Gandhipuram Coimbatore
**Rounds Of Interview**:
2 rounds of F2F Interview
**Shift**: General Shift
**Industry**: Indian jewelry
**Role and Responsibility**
- Support to develop business through online or offline (leads conversion).
- Adherence service procedures, policies and standards.Monitor on time delivery of product purchased by online customers
- Achieve the online sales target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).Keep focus on customer experience throughout interaction
- Follow up the customers on enquiry.
- Re-reach customer for new update and follow up for further business development.
- Collect testimonials from customers.
- Coordinate with CSM for customers issues and follow problems through to resolution.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person