Service Desk Technician

6 months ago


Quthbullapur Hyderabad Telangana, India Tech Mahindra Full time

**Key accountabilities**
- Provide technical support via chat to customers who are experiencing issues with their Macintosh PCs
- Respond to chat inquiries in a timely and professional manner
- Troubleshoot and resolve technical issues related to Macintosh PCs and associated software
- Document chat interactions and resolutions in a detailed and accurate manner
- Escalate complex issues to higher level technical support as needed
- Collaborate with team members to ensure customer issues are resolved in a timely manner
- Stay up to date with the latest Macintosh PC and software updates and provide recommendations to customers as needed
- Handle multiple chat sessions concurrently while maintaining a high level of customer service and support.

**Experience Required**
- 1-2 years of experience in a chat support or customer service role, preferably in a technical support environment
- Strong technical skills and experience troubleshooting Macintosh PCs and associated software
- Excellent typing skills and the ability to handle multiple chat sessions concurrently
- Strong communication skills and the ability to provide professional and effective technical support via chat
- Ability to work independently and as part of a team in a fast-paced environment
- Flexibility to work shifts as required, including evenings and weekends Knowledge & Skills

**Salary**: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- What is your current CTC?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Chat process: 1 year (preferred)

Ability to Commute:

- Quthbullapur, Hyderabad, Telangana (required)

Ability to Relocate:

- Quthbullapur, Hyderabad, Telangana: Relocate before starting work (required)

Work Location: In person



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