Service Desk Technician
6 months ago
**Key accountabilities**
- Provide technical support via chat to customers who are experiencing issues with their Macintosh PCs
- Respond to chat inquiries in a timely and professional manner
- Troubleshoot and resolve technical issues related to Macintosh PCs and associated software
- Document chat interactions and resolutions in a detailed and accurate manner
- Escalate complex issues to higher level technical support as needed
- Collaborate with team members to ensure customer issues are resolved in a timely manner
- Stay up to date with the latest Macintosh PC and software updates and provide recommendations to customers as needed
- Handle multiple chat sessions concurrently while maintaining a high level of customer service and support.
**Experience Required**
- 1-2 years of experience in a chat support or customer service role, preferably in a technical support environment
- Strong technical skills and experience troubleshooting Macintosh PCs and associated software
- Excellent typing skills and the ability to handle multiple chat sessions concurrently
- Strong communication skills and the ability to provide professional and effective technical support via chat
- Ability to work independently and as part of a team in a fast-paced environment
- Flexibility to work shifts as required, including evenings and weekends Knowledge & Skills
**Salary**: ₹20,000.00 - ₹50,000.00 per month
**Benefits**:
- Provident Fund
Application Question(s):
- What is your current CTC?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Chat process: 1 year (preferred)
Ability to Commute:
- Quthbullapur, Hyderabad, Telangana (required)
Ability to Relocate:
- Quthbullapur, Hyderabad, Telangana: Relocate before starting work (required)
Work Location: In person
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