Service Desk Technician

1 week ago

Hyderabad, India Milestone Technologies, Inc. Full time

Description:

Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business.

Our goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. This position is part of the IT team, so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and high-pressure environment.

Responsibilities:

  • Act as the primary contact for all internal IT support requests.
  • Provides hardware,software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers.
  • Troubleshoots Mac, Windows and Chrome OS software and hardware for end users through service desk walk-ups, chat, video conference and ServiceNow.
  • Troubleshoots iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware in-office, such as printers.
  • Sets up mobile phone, MDM, email, VPN, and internet access for users via secure company network.
  • Triage, assign, resolve, or escalate all incoming tickets.
  • General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
  • Acts as smart hands services for enterprise Tech Services teams.
  • Procures, provisions and deploys equipment for end users
  • Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc)
  • Oversees the replenishment and allocation of inventory to their appropriate locations.
  • Onboarding administration.
  • Prepares new hire hardware for deployment.
  • Educate new hires on new software and technology related procedures to secure a swift onboarding process.
  • Performs set-ups, break-downs, and transports equipment, such as monitors on an as-needed basis for new and existing end users.
  • Procures AV equipment
  • Manage AV tickets and drive resolutions through the ServiceNow ticketing system.
  • Break/fix resolution for AV software and hardware
  • Examines, designs, and implements new internal procedures to improve office procedures.
  • Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
  • Contact and collaborate with software and hardware vendors to solve technical issues as needed.


Technical Qualifications:

  • A deep understanding of root-cause analysis.
  • Strong understanding of Mac OS architecture.
  • Ability to perform command line troubleshooting to resolve individual application failures.
  • Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, VMware Fusion, Apple Remote Desktop.
  • Strong knowledge of Windows and Chrome OS.
  • Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
  • Troubleshooting and application support, including MS Office.
  • Working knowledge of the following technologies:
  • Active Directory and basic AD administration
  • Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
  • Cloud storage services
  • Basic terminal command knowledge
  • Communications and video conferencing tools, including Zoom & Teem
  • Issue and bug tracking software platforms, preferably ServiceNow
  • Documentation tools such as Confluence
  • Basic network understanding including TCP/IP, UDP, IP schemas, LAN/WAN design and administration, and wireless networking is desirable.
  • Experience troubleshooting for Mac and Windows as related to video conferencing
  • Familiarity with Crestron, Extron, Revolab
  • Understanding of analog and digital signal flow; cable termination experience a plus

Skills

  • Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
  • Ability to apply critical thinking to complex user requests, and provide as much context and information as possible in order to deliver the best possible solution.
  • Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support
  • Ability to work with limited supervision and stay focused while performing repetitive tasks
  • Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
  • Self-motivated and detail oriented
  • Ability to work with multi-functional teams and external vendors.
  • Strong documentation and communication skills
  • Strong time management and prioritization skills
  • Ability to follow through and execute on assigned tasks
  • Ability to identify and report trends
  • Must be fluent in both the local language and English.

  • Service Desk Technician L1

    6 months ago

    Hyderabad, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk Technician L1

    6 months ago

    Hyderabad, India Covestic Full time

    Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk Technician L1

    6 months ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...

  • Service Desk Technician L1

    6 months ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk L1 Technician

    6 months ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk Technician

    6 months ago

    Hyderabad, Telangana, India Experian Full time

    **Company Description** Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Service Desk Technician

    6 months ago

    Hyderabad, Telangana, India Experian Full time

    Full-time Employee Status: Regular Role Type: Hybrid Department: Product Development Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we...

  • Service desk technician

    20 hours ago

    Hyderabad, India Milestone Technologies, Inc. Full time

    Description: Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business. Our goal is to deliver excellent technical and non-technical support with outstanding customer service...

  • Service desk technician

    3 days ago

    Hyderabad, India Milestone Technologies, Inc. Full time

    Description:Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business.Our goal is to deliver excellent technical and non-technical support with outstanding customer service and...

  • Service Desk Technician

    2 weeks ago

    Hyderabad, India Milestone Technologies, Inc. Full time

    Description:Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business. Our goal is to deliver excellent technical and non-technical support with outstanding customer service and...

  • Service Desk Dispatcher

    2 days ago

    Hyderabad, Telangana, India Base8 Inc Full time

    **Service Desk Dispatcher - Night Shift Job** **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...

  • Service Desk Dispatcher

    4 months ago

    Hyderabad, Telangana, India Base8 Inc Full time

    **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and...

  • Help Desk Technician II

    7 months ago

    Hyderabad, India Park Place Technologies Full time

    Help Desk Technician II The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating...

  • Service Desk Technician

    4 months ago

    Hyderabad, Telangana, India Experian Full time

    **Company Description** Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics...

  • Service Desk Dispatcher

    6 months ago

    Hyderabad, Telangana, India Base8 Inc Full time

    **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, and **Cure8**, brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...

  • Service Desk L1 Technician

    7 months ago

    Hyderabad, India Milestone Full time

    Overview Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business. Our goal is to deliver excellent technical and non-technical support with outstanding customer service...

  • Service Desk Manager

    4 months ago

    Hyderabad, India Base8 Full time

    Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable)...

  • Service Desk Technician

    7 months ago

    Hyderabad, Telangana, India Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...

  • Service Desk L1 Technician

    6 months ago

    Hyderabad, India Covestic Full time

    Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk L1 Technician

    6 months ago

    Hyderabad, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...