Field Sales Executive

3 weeks ago


Colaba Mumbai Maharashtra, India Bizastra hr LLP Full time

About our Client:

- They are an innovative supplier of high quality LED lighting. Their extensive knowledge of lighting design and product engineering, combined with our commitment to invest in the latest technology, ensures that we provide unique lighting solutions that exceed customer expectations.

About the Role:

- **Job Summary**:
**Key Responsibilities**:

- **Customer Support**:

- Visit customer sites to address and resolve issues with LED lighting products, focusing on LED drivers and electrical components.
- Provide remote and on-site technical support to troubleshoot and fix product complaints effectively.

*
- **Diagnostics & Repairs**:

- Perform thorough inspections and diagnostics to identify root causes of product issues.
- Repair or replace faulty components to ensure product functionality and reliability.
- **After-Sales Service**:

- Maintain detailed records of customer complaints, resolutions, and follow-up actions.
- Collaborate with internal teams (production, quality, and R&D) to address recurring product issues.
- **Technical Expertise**:

- Stay updated on the latest advancements in LED technology, drivers, and lighting solutions.
- Conduct training sessions for customers and channel partners to enhance their understanding of product usage and maintenance.
- **Feedback and Quality Improvements**:

- Provide structured feedback to the quality and R&D teams regarding recurring technical issues.
- Actively contribute to product enhancement initiatives based on customer insights.
- **Compliance and Safety**:

- Ensure adherence to company policies and safety standards during service operations.

**Qualifications and Skills**:

- **Education**: Diploma or Bachelor’s degree in Electrical/Electronics Engineering or a related field.
- **Experience**: 2-3 years of experience in servicing LED lighting products, particularly LED drivers.
- **Technical Skills**:

- Proficiency in diagnosing and repairing electrical circuits, PCBs, and LED drivers.
- Strong understanding of electrical testing tools and methodologies.
- **Soft Skills**:

- Excellent communication and interpersonal skills.
- Customer-centric approach with strong problem-solving abilities.
- MS Office

Job Location - Colaba

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 28/11/2024


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