IT Service Desk
2 weeks ago
**Language**: Proficient in English (Read + Write + Speak)
**Shift - **Rotational
**Experience**: Minimum 1 years working for a Voice Technical Support/Service Desk.
**Role purpose**: Answer calls and Service Requests from end users and track status and progress to resolution.
**Main responsibilities**: Adherence to policies and procedures, closure of open calls after resolution.
**Major activities**:
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the inquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database.
**Salary**: ₹500,000.00 per year
Day range:
- Weekend availability
Shift:
- Rotational shift
Application Question(s):
- What is your current salary?
- Total years of exp. do you have?
- What is your Date of birth?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT support: 1 year (preferred)
**Location**:
- Chennai, Tamil Nadu (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 9303800840
-
Service Desk Spanish
1 day ago
Chennai, Tamil Nadu, India GAVS Technologies Full timeJob Posted On 16-05-2024 17:46:28 Experience Required 8 - 10 years Location - Chennai, Tamil Nadu, India (CHN) Job Summary Job title: Service Desk Engineer We are looking for a Service Desk Engineer to join our team and provide technical assistance to our customers. The Service Desk Engineer will be responsible for troubleshooting hardware and software...
-
Service Desk Spanish
4 weeks ago
Chennai, Tamil Nadu, India GAVS Technologies Full timeJob Posted On 18-04-2024 21:35:34 Experience Required 8 - 10 years Location - Chennai, Tamil Nadu, India (CHN) Job Summary Job title: Service Desk Engineer We are looking for a Service Desk Engineer to join our team and provide technical assistance to our customers. The Service Desk Engineer will be responsible for troubleshooting hardware and software...
-
IT Service Desk Agent Ii
4 weeks ago
Chennai, Tamil Nadu, India CBTS India Full time**Job Purpose**: The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. **Essential Functions**: - **Incident Management**: - Provide...
-
Service Desk Automation Architect
16 hours ago
Chennai, Tamil Nadu, India Saksoft Full time**Designation **:Senior Consultant/Lead Consultant **Job Description: 10+ years of experience - Administer & Create Workflow in tool to Eliminate the Potential Incidents even before they hit the Service Desk from data points available in analyzed reports and Metrics. - Administration of Chat Bot Applications so as to ensure that the repetitive and mundane...
-
Opening for IT Service Desk
3 weeks ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations ChennaiRequired skillsIT Service...
-
Opening for IT Service Desk
1 month ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
-
Opening for IT Service Desk
1 month ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required...
-
Service Desk Analyst
1 month ago
chennai, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
-
Service Desk Analyst
2 weeks ago
chennai, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
-
Service Desk Analyst
2 weeks ago
Chennai, India Wipro Full timeRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
-
Service desk
1 week ago
chennai, India Live Connections Full timeExp : 1yrs to 6yrsLocation : ChennaiService deskInternational voice processActive directoryVDITroubleshooting
-
IT Service Desk Employee
4 weeks ago
Tamil Nadu, India DRÄXLMAIER Group Full timeModern wire harness systems and exclusive vehicle interiors: The name DRAEXLMAIER stands for automotive innovations - products that enhance your driving experience. Every day, approximately 75,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on...
-
Service desk
1 week ago
chennai, India Live Connections Full timeExp : 1yrs to 6yrs Location : Chennai Service desk International voice process Active directory VDI Troubleshooting
-
Service desk
1 week ago
Chennai, India Live Connections Full timeExp : 1yrs to 6yrsLocation : ChennaiService deskInternational voice processActive directoryVDITroubleshooting
-
Service desk
1 week ago
Chennai, India Live Connections Full timeExp : 1yrs to 6yrsLocation : ChennaiService deskInternational voice processActive directoryVDITroubleshooting
-
Service Desk Expert
6 days ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
-
Opening for IT Service Desk Engineer
3 days ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for IT Service Desk Engineer Job Level Executive - Non-Managerial Job Description IT Service Desk Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Engineer Expected Date Of Joining 2023-11-02 Joining Time 10 Days Salary 41667 Work Locations...
-
Opening for Service Desk Management
3 weeks ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for Service Desk Management Job Level Executive - Non-Managerial Job Description Service Desk Management No. of Openings 6 Job Domain IT Experience - Minimum - Maximum desk Expected Date Of Joining 2023-11-21 Joining Time 4 Days Salary 55000 Work Locations ChennaiRequired skillsService desk
-
Opening for IT Service Desk Engineer
1 month ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Engineer Job Level Executive - Non-Managerial Job Description IT Service Desk Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Engineer Expected Date Of Joining 2023-11-02 Joining Time 10 Days Salary 41667 Work Locations...
-
Service Desk Expert
1 week ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...