CRM Executive

3 weeks ago


Chandigarh Chandigarh, India Vaneet Infrastructures and Developers Pvt Ltd Full time

Ensure timely communication with clients for timely collection of funds at various milestones of projects.

Following up with banks / financial institutions for project approvals and customer loan sanctions for timely disbursement of customer loans.

Analyze overdue MIS and keep it minimum.

Coordination with Banks with an appropriate solution to client queries / payment issues

Handhold the customer through the post sales process till possession.

Ensure timely raising of demand letters, reminders, cancellation and forfeiture notice to client.

Following up with internal and external customers for timely resolution and handling customer queries and calls within turnaround time.

Cultivating solid relationships with clients through the provision of exceptional after-sales service.

Creating a positive on boarding experience for new clients

Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues

Resolving customer complaints quickly and efficiently.

Coordination with accounts department for documentation purpose.

Assure customer files/data safely stored and no loss/misplacement of any important document.

Assist team in meeting deadlines (agreements /registrations/ payments).

Assure all KYC (Pan card/passport/OCI) documents collected for all clients.

Assure allotment/agreement process followed strictly, including submission of online details (Challans) on behalf of client.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person


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