Gm - Vi Outbound Operations

2 months ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 41221- Location: Mumbai, IN- Function: Retail- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

Vi Outbound Lead

**Job Level/ Designation
M3

**Function / Department**

Postpaid / Vi Outbound & Mini Store Operations

**Reports to**

VP - Outbound & Mini Store Operations, Postpaid

**Location**

Mumbai

**Job Purpose**

Build & scale up quality postpaid acquisitions nationally, by spearheading the Outbound channel. The purpose of the role is drive the postpaid net add and revenue enhancement agenda through the Outbound channel

**Key Result Areas/Accountabilities**
- Achieve acquisition net of churn as per DB for all segment - Consumer, Digital, Enterprise (SOHO/ SME), IOIP, large accounts etc
- Planning the architecture of the DSA channel - in terms of cities to operate in, ROI Model, COCA design etc
- Drive the DSA channel as a separate vertical and increase the volume and share of DSA channel in overall postpaid share
- Leading the CSP / DST channel nationally
- Drive consumer and IOIP postpaid through the DST / CSP channel by ensuring optimum productivity of this channel
- Monitor and ensure availability of DST / CSP / TL manpower as per budgeted numbers
- Drive the training agenda of the DSA and DST manpower
- Automation of DSA and DST verticals
- Supervise financial compliance of CSP / DST channel by designing and implementing relevant processes
- Coordinating with the Postpaid Digital Vertical to track and enhance Digital / Neo acquisition in markets where the mapping and delivery is through the CSP / DST channel

**Core Competencies, Knowledge, Experience**
- Experience in DST / DSA management
- Operation excellence & team handling
- Problem solving, strategic & analytical capabilities
- Process improvement mind set
- Ability to coordinate with and influence other functions for alignment on priorities related to the outbound vertical

**Must have technical / professional qualifications**
- Preferably an MBA
- 10+ years of experience in Channel Sales & Distribution in B2B & B2C environment

**No. of Direct Reports**

nil

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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