Customer Service Executive

6 months ago


Andheri Mumbai Maharashtra, India GM Modular Full time

We at GM Modular are looking for **Executive - Customer Care** for **Andheri** Location

Exp - 2 -4 years

Language - Hindi, English, & **Malayalam(Must Have)**
**Position Summary**:The incumbent will ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience. A customer care executive will act as a linkman between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.

**Responsibilities**:

- Manage incoming calls and mails regarding product information, customer problems and service.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Responsible for maintaining a high level of professionalism with the customers and establish a positive rapport with every call, be it inbound call or outbound call.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Maintain Inventory and Monthly conveyance of technicians
- Manage Field team attendance and their daily visits.
- Maintain quality feedback Report.

Pay: ₹200,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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