Customer Service Representative

6 months ago


Pune, India LOUD Media and Entertainment Pvt. Ltd. Full time

A customer service representative (CSR) is responsible for interacting with customers to address inquiries, resolve issues, and provide assistance.

**Key responsibilities**:

- **Issue Resolution**: They work to resolve customer complaints or problems, which may involve troubleshooting, providing solutions, or escalating issues to supervisors when necessary.
- **Product Knowledge**:CSRs need to have a thorough understanding of the company's products or services to provide accurate information to customers.
- **Communication Skills**: Effective communication is essential. CSRs must be able to convey information clearly and professionally, and also listen actively to customers.
- **Record Keeping**:They often maintain records of customer interactions, including notes on the issue and the resolution provided.
- **Problem-Solving**:CSRs must be adept at identifying and resolving issues in a timely and efficient manner, sometimes requiring creative problem-solving.
- **Conflict Resolution**:Handling difficult or irate customers is common, so CSRs should be skilled at managing conflicts and maintaining a calm and empathetic demeanor.
- **Customer Feedback**: Gathering and reporting customer feedback to management can be part of their responsibilities.
- **Knowledge of Policies**:Understanding company policies, warranties, and return/exchange procedures is crucial for helping customers navigate these processes.
- **Teamwork**: In some cases, CSRs may collaborate with other departments to address customer needs and issues.
- **Multitasking**:CSRs often handle multiple inquiries simultaneously, so multitasking and time management skills are important.
- **Computer Proficiency**: Familiarity with customer service software and systems is often required for tracking customer interactions and resolving issues efficiently.
- **Empathy and Patience**: CSRs should show empathy toward customers and be patient when dealing with difficult situations.
- **Sales Support (Optional)**:In few cases, CSRs may have provide information on upselling or cross-selling products or services.
- **Continuous Learning**:Staying updated on company offerings and industry trends is important to provide the best service.

**Eligibility**: Undergraduate + 1 year of experience.

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹33,250.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Ability to Commute:

- Pune, Maharashtra (preferred)

**Speak with the employer**
+91 8262053600



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