Customer Service Representative
3 weeks ago
Company Description
Palmonas is a demi-fine jewellery brand based in Koregaon Park, Pune, India. We are known for our distinctive and iconic pieces designed in-house that are shipped to over 200 countries and featured in top retailers worldwide. Our delicate styles are meant to be stacked and worn every day, offering a touch of individuality to our customers.
Role Description
This is a full-time on-site role for a Customer Service Representative at Palmonas in Pune. The Customer Service Executive will be responsible for providing excellent customer service and support. The day-to-day tasks include assisting customers, resolving inquiries and complaints, managing customer accounts, and ensuring customer satisfaction. The Customer Service Executive will also work closely with the Customer Service Management team to maintain high service standards and address customer needs/escalations.
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Experience skills
- Ability to create a positive customer service experience
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution abilities
- Attention to detail and organizational skills
- Experience in the jewellery or fashion industry is a plus
- High school diploma or equivalent required, Bachelor's degree preferred
Job Details:
Location: Koregaon Park, Pune, Maharashtra.
Timing: 10 am to 7 pm.
Working Days: Monday to Saturday.
Experience: 6 months -1 year
Salary: Depends on profile and previous salary.
Immediate joiners only.
Contact number: 7378825774/ 9607000026.
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