Customer Support Executive
5 months ago
Key Responsibilities:
- Answer incoming customer calls promptly and professionally
- Address customer inquiries, complaints, and service requests
- Provide product/service information and support
- Process orders, refunds, and account changes
- Escalate complex issues to appropriate departments
- Maintain accurate customer records
- Meet performance metrics for call handling and customer satisfaction
**Requirements**:
- High school diploma or equivalent; bachelor's degree preferred
- Freshers as well as customer service experience, preferably in a call center environment
- Excellent communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Patient and empathetic attitude towards customers
- Fluency in English
Pay: From ₹10,000.00 per month
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: On the road
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