Customer Support
3 weeks ago
**Social Media Response & Customer Support for Baby Moo**
Baby Moo is an ecommerce brand of Baby Products
**> Social Media Replies**: Monitor and respond to customer inquiries, comments, and messages on various social media platforms, including Instagram and WhatsApp, providing timely and helpful information.
**> Calling Customers - **Regarding exchanges / returns / abandoned checkouts
**> Website Chat (Shopify) Replies**: Handle customer inquiries and support requests received through the Shopify platform, resolving issues or redirecting them to the appropriate teams if necessary.
**> Collaboration Ideas**: Actively contribute creative ideas and suggestions for collaboration opportunities with influencers and content creators
**> Social Media Content Ideas**: Contribute to brainstorming sessions and provide creative ideas for social media content, considering current trends, customer preferences, and brand identity.
**> Snapchat Reels Upload**:Utilize Snapchat to upload engaging reels showcasing our products or brand story, aiming to reach a wider audience and drive customer engagement.
**> Updating brand website**
**> Sending Broadcast messages to customers**
- **Requirements**:_
- Previous experience in customer support or social media related role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-focused mindset.
- Proficiency in using social media platforms like Instagram, Shopify, and relevant customer support tools.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and ability to multitask effectively.
- Familiarity with customer relationship management is a plus.
**Salary**: ₹15,000.00 - ₹23,000.00 per month
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 7021266990
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