Technical Customer Support

Responsibilities :Provide exceptional customer service by addressing technical issues and inquiries through various channels (phone, email, chat, etc.)Troubleshoot and resolve customer problems by identifying and understanding the root cause of technical issuesGuide customers through step-by-step solutions, ensuring their understanding and...

**Qualification: HSC (with min. 6 months Exp.)** **Graduate (Fresher’s can also apply)** **ROLES & RESPONSIBILITY**: **Customer Focus** - Take ownership of each customer while empathizing and prioritizing customer needs. - Resolve conflicts and manage customer expectations. - Determine customer needs and provide appropriate solutions through relationship...

**Responsibilities** - Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs - Manage customer expectations of response time, issue resolution and quality support - Generate report on need basis - Technical Support **Technical Skills** Basic knowledge...

**Responsibilities** - Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs - Manage customer expectations of response time, issue resolution and quality support - Generate report on need basis - Technical Support **Technical Skills** Basic knowledge...

Job Description:The Senior Technical Support Engineer will be responsible for providing high-quality technical support to our customers, utilizing advanced knowledge of networking, systems administration, and software engineering to diagnose and engineer solutions for specific and general use cases. The ideal candidate will have exceptional customer-facing...

Paymentz is seeking a CUSTOMER & TECHNICAL SUPPORT REPRESENTATIVE - Merchant Services to join our team! You will be responsible for helping merchants by providing support and service to resolve merchant related requests and minor technical issues. We are located in Malad, Mumbai and hoping to hire a motivated representative to join us at our corporate...

Job Description: The Senior Technical Support Engineer will be responsible for providing high-quality technical support to our customers, utilizing advanced knowledge of networking, systems administration, and software engineering to diagnose and engineer solutions for specific and general use cases. The ideal candidate will have exceptional...

Job Description: The Senior Technical Support Engineer will be responsible for providing high-quality technical support to our customers, utilizing advanced knowledge of networking, systems administration, and software engineering to diagnose and engineer solutions for specific and general use cases. The ideal candidate will have exceptional...

We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest...

Main Duties and Responsibilities: Pre-SalesConduct quality product training and technical guidance to customer to resolve technical problems. Build quality relationship with customers and managers. Provide in house technical support to sales staff. Leading the design of the program for the customer. Constantly collect and feedback on customers and market’s...

Main Duties and Responsibilities:Pre-SalesConduct quality product training and technical guidance to customer to resolve technical problems.Build quality relationship with customers and managers.Provide in house technical support to sales staff.Leading the design of the program for the customer.Constantly collect and feedback on customers and market’s...

Main Duties and Responsibilities:Pre-SalesConduct quality product training and technical guidance to customer to resolve technical problems.Build quality relationship with customers and managers.Provide in house technical support to sales staff.Leading the design of the program for the customer.Constantly collect and feedback on customers and market’s...

We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest...

We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest...

Job Description The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is...

Job DescriptionThe Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for...

The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for...

As a Customer Support Agent, you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients, and delivering an exceptional support experience. **You must have impeccable reading, writing, and communication (English) skills & hands-on Excel skills** **It will be important to have an understanding of...

**Customer Support Representative (Healthcare)** **Responsibilities**: 1. Address customer inquiries and concerns regarding healthcare products or services. 2. Provide solutions and guidance to customers in a professional and timely manner. 3. Handle customer complaints and escalate issues when necessary to ensure customer satisfaction. 4. Assist...

**Work Profile **: Customer Support Associate / Executive. Responsibilities include interacting with customers through telephone for support / sales related queries, billing / invoicing / renewals related assistance to customers etc. **Training **: Training of technical knowledge required to support customers for the services shall be provided, however...