Senior Customer Support Specialist
3 weeks ago
Provide advanced technical support to customers via phone, email, or chat.Diagnose and troubleshoot complex software issues with a focus on rapid resolution.Stay abreast of product updates and changes, ensuring accurate and timely information is provided to customers.Collaborate with the development team to report and resolve product bugs and malfunctions.Develop and maintain in-depth product knowledge and expertise.Create and update technical documentation and user guides.Conduct product training sessions for customers and internal teams as needed.Monitor and analyze trends in customer issues to provide feedback to the product and engineering teams.Lead and mentor junior technical support team members.Requirements
Bachelor’s degree in Computer Science, Computer Engineering, or a related field; Master’s degree preferred.Minimum of 5 years of experience in technical support, ideally in a SaaS environment.Strong problem-solving skills and ability to handle complex technical queries.Excellent communication and customer service skills.Deep understanding of software, databases, and cloud technologies.Proficiency in ticketing, chat software.Ability to work independently and in a fast-paced startup environment.What we offer
A competitive salary and benefits package.Opportunities for professional growth and advancement.A dynamic, creative, and supportive work environment.
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▷ (Only 24h Left) Project Support Specialist
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