Senior Customer Support Specialist

3 weeks ago


Mumbai, India Apport Software Solutions Private Limited Full time
We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest level of customer satisfaction through expert resolution of technical queries and issues.Responsibilities

Provide advanced technical support to customers via phone, email, or chat.Diagnose and troubleshoot complex software issues with a focus on rapid resolution.Stay abreast of product updates and changes, ensuring accurate and timely information is provided to customers.Collaborate with the development team to report and resolve product bugs and malfunctions.Develop and maintain in-depth product knowledge and expertise.Create and update technical documentation and user guides.Conduct product training sessions for customers and internal teams as needed.Monitor and analyze trends in customer issues to provide feedback to the product and engineering teams.Lead and mentor junior technical support team members.Requirements

Bachelor’s degree in Computer Science, Computer Engineering, or a related field; Master’s degree preferred.Minimum of 5 years of experience in technical support, ideally in a SaaS environment.Strong problem-solving skills and ability to handle complex technical queries.Excellent communication and customer service skills.Deep understanding of software, databases, and cloud technologies.Proficiency in ticketing, chat software.Ability to work independently and in a fast-paced startup environment.What we offer

A competitive salary and benefits package.Opportunities for professional growth and advancement.A dynamic, creative, and supportive work environment.



  • Mumbai, India Apport Software Solutions Private Limited Full time

    We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest...


  • mumbai, India Apport Software Solutions Private Limited Full time

    We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest...


  • mumbai, India GLG Full time

    Job SummaryThis role is based at our Mumbai office and requires employees to be in the office 3 days in a week.Position Overview: Project Support SpecialistGLG is seeking a highly motivated and enthusiastic individual to join the Project Support team in Mumbai. Project Support Specialists (PSS) are responsible for facilitating interactions between GLG’s...


  • mumbai, India GLG Full time

    Job Summary This role is based at our Mumbai office and requires employees to be in the office 3 days in a week. Position Overview: Project Support Specialist GLG is seeking a highly motivated and enthusiastic individual to join the Project Support team in Mumbai. Project Support Specialists (PSS) are responsible for facilitating interactions between...


  • Mumbai, India GLG Full time

    Job SummaryThis role is based at our Mumbai office and requires employees to be in the office 3 days in a week.Position Overview: Project Support Specialist GLG is seeking a highly motivated and enthusiastic individual to join the Project Support team in Mumbai. Project Support Specialists (PSS) are responsible for facilitating interactions between GLG’s...


  • Mumbai, India GLG Full time

    Job SummaryThis role is based at our Mumbai office and requires employees to be in the office 3 days in a week.Position Overview: Project Support Specialist GLG is seeking a highly motivated and enthusiastic individual to join the Project Support team in Mumbai. Project Support Specialists (PSS) are responsible for facilitating interactions between GLG’s...


  • mumbai, India Fractal Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We are seeking a dedicated and customer-focused individual to join our team as a Customer Support and Onboarding Specialist. In this role, you will be responsible for providing exceptional support to our customers, guiding them through the onboarding process, and ensuring their...


  • Mumbai, India Fractal Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing!We are seeking a dedicated and customer-focused individual to join our team as a Customer Support and Onboarding Specialist. In this role, you will be responsible for providing exceptional support to our customers, guiding them through the onboarding process, and ensuring their...


  • Navi Mumbai, India IDFC FIRST Bank Full time

    Role/Job Title:Specialist-Governance & Support ServicesFunction/ Department:Governance & Support ServicesJob purpose:As part of the GSS, Ops Excellence team, individuals working with Senior Management/other departments as required on projects requiring coordination across departments.Roles & Responsibilities:Handling Sanctions Screening and CPDD for the bank...


  • Mumbai, India Aditi Tracking Support pvt Ltd Full time

    **Qualification: HSC (with min. 6 months Exp.)** **Graduate (Fresher’s can also apply)** **ROLES & RESPONSIBILITY**: **Customer Focus** - Take ownership of each customer while empathizing and prioritizing customer needs. - Resolve conflicts and manage customer expectations. - Determine customer needs and provide appropriate solutions through relationship...


  • Mumbai, India Aditi Tracking Support pvt Ltd Full time

    **Qualification: HSC (with min. 6 months Exp.)** **Graduate (Fresher’s can also apply)** **ROLES & RESPONSIBILITY**: **Customer Focus** - Take ownership of each customer while empathizing and prioritizing customer needs. - Resolve conflicts and manage customer expectations. - Determine customer needs and provide appropriate solutions through relationship...


  • Mumbai, India GLG Full time

    Job SummaryThis role is based at our Mumbai office and requires employees to be in the office 3 days in a week.Position Overview: Project Support SpecialistGLG is seeking a highly motivated and enthusiastic individual to join the Project Support team in Mumbai. Project Support Specialists (PSS) are responsible for facilitating interactions between GLG’s...


  • mumbai, India White Force Full time

    Job Description: Job Responsibilities: Experience as a Customer Support Specialist or similar CS roleFamiliarity with education industry is a plusExperience in handling help desk and remote support callsExperience in handling inbound and outbound callsExcellent interpersonal, written and oral communication skills, in all the three Languages...


  • Mumbai, India Teladoc Health Full time

    Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere...


  • mumbai, India Teladoc Health Full time

    Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere...


  • navi mumbai, India IDFC FIRST Bank Full time

    Role/Job Title:  Specialist-Governance & Support Services Function/ Department:  Governance & Support Services Job purpose: As part of the GSS, Ops Excellence team, individuals working with Senior Management/other departments as required on projects requiring coordination across departments. Roles & Responsibilities: Handling...


  • Navi Mumbai, India IDFC FIRST Bank Full time

    Role/Job Title:  Specialist-Governance & Support Services Function/ Department:  Governance & Support Services Job purpose: As part of the GSS, Ops Excellence team, individuals working with Senior Management/other departments as required on projects requiring coordination across departments. Roles & Responsibilities: Handling Sanctions...


  • Mumbai, India Apport Software Solutions Private Limited Full time

    The Customer Support Associateis the one assigned by the management to the clients, once they have agreed and close the deal. That is when their work starts. They are the ones who make the client know and learn the product (QuickSell) from inside out. Further, this role will act as a bridge between the Success & the Sales team. The Associate will ensure that...


  • mumbai, India Apport Software Solutions Private Limited Full time

    The Customer Support Associate  is the one assigned by the management to the clients, once they have agreed and close the deal. That is when their work starts. They are the ones who make the client know and learn the product (QuickSell) from inside out. Further, this role will act as a bridge between the Success & the Sales team. The Associate will ensure...


  • Mumbai, India D.U. Benz Private Limited Full time

    Responsibilities :Provide exceptional customer service by addressing technical issues and inquiries through various channels (phone, email, chat, etc.)Troubleshoot and resolve customer problems by identifying and understanding the root cause of technical issuesGuide customers through step-by-step solutions, ensuring their understanding and...