Desktop Support Specialist
2 weeks ago
Summary of Position:
Teladoc Health is hiring a Desktop Support Specialist Under the direction of the IT Manager, the desktop support specialist will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.
Work Schedule: Wednesday to Sunday - 9 AM to 6 PM IST
Work Mode: Hybrid (Wednesday & Thursday in office)
Essential Duties and Responsibilities
PC/Mac configuration, general network operating systems and network topologies/protocols - MUST
Windows operating systems and Microsoft Office products - MUST
Mac OS - MUST
Active Directory user administration
Remote access technologies (VPN, SSO)
Automated application deployment (a plus
Provide Desktop support and problem solving to end-users
Tracking of hardware and software additions/changes
Create / Update FAQ’s and other technical documentation
Participate in creation and editing of IT Support Standard Operating Procedures
Provide escalation support for Helpdesk Technicians
Set up, support, and maintain in-house/remote computer systems, desktops, laptops, mobile devices and peripherals.
Qualifications Expected for Position
Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted).
1-3 years’ experience working within a Help Desk, Call Center or NOC environment.
Understanding of IT Ticketing Systems.
Able to work independently as well as in a team.
Excellent customer service, organizational and prioritizing skills.
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