Desktop Support Specialist

4 weeks ago


Mumbai, India Teladoc Health Full time
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position:Teladoc Health is hiring a Desktop Support Specialist Under the direction of the IT Manager, the desktop support specialist will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.

Work Schedule: Wednesday to Sunday - 9 AM to 6 PM ISTWork Mode: Hybrid (Wednesday & Thursday in office)

Essential Duties and ResponsibilitiesPC/Mac configuration, general network operating systems and network topologies/protocols

- MUSTWindows operating systems and Microsoft Office products

- MUSTMac OS

-

MUSTActive Directory user administrationRemote access technologies (VPN, SSO)Automated application deployment (a plusProvide Desktop support and problem solving to end-usersTracking of hardware and software additions/changesCreate / Update FAQ’s and other technical documentationParticipate in creation and editing of IT Support Standard Operating ProceduresProvide escalation support for Helpdesk TechniciansSet up, support, and maintain in-house/remote computer systems, desktops, laptops, mobile devices and peripherals.

Qualifications Expected for PositionBachelor’s degree in a STEM field required (years of relevant work experience may be substituted).1-3 years’ experience working within a Help Desk, Call Center or NOC environment.Understanding of IT Ticketing Systems.Able to work independently as well as in a team.Excellent customer service, organizational and prioritizing skills.



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