Customer Support and Onboarding Specialist
3 weeks ago
It's fun to work in a company where people truly BELIEVE in what they are doing
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support and Onboarding Specialist. In this role, you will be responsible for providing exceptional support to our customers, guiding them through the onboarding process, and ensuring their satisfaction with our products or services. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Understanding of different tools like CRM/ ticketing systems/ martech tools/ Commerce tools would be desirable.
Key Responsibilities:
Provide timely and effective support to customers via email, phone, and chat channels. Guide customers through the onboarding process, ensuring a smooth and seamless experience. Troubleshoot technical issues and escalate complex issues to the appropriate teams when necessary. Educate customers on product features, functionality, and best practices to maximize their success. Collaborate with cross-functional teams to address customer needs and improve the overall customer experience. Document customer interactions and maintain accurate records in our CRM system. Assist in the development of support resources, including FAQs, knowledge base articles, and training materials. Continuously seek opportunities to improve processes and enhance the quality of support provided to customers. Stay up-to-date on product updates, industry trends, and best practices in customer support.
Qualifications:
Bachelor's degree in Engineering or computer science in a related field or equivalent work experience+ MBA would be preferred not necessary.Previous experience in customer support, preferably in a technology or SaaS environment.Strong communication skills, both written and verbal.Excellent problem-solving abilities and attention to detail.Ability to multitask and prioritize tasks in a fast-paced environment.Proficiency with CRM systems and support tools.Experience with onboarding processes and customer training is a plus.Ability to work independently and as part of a team.Positive attitude and a passion for delivering exceptional customer service.This may involve multiple time zones and work from office In Bangalore / Pune.
7- 12 Years experience in SAAS/ product company would be necessary.
If you are a self-motivated individual with a passion for helping customers succeed, we encourage you to apply for this exciting opportunity. Join us in shaping the future of our customer support and onboarding experience
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Not the right fit? Let us know you're interested in a future opportunity by clickingin the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest
-
Customer Support and Onboarding Specialist
3 weeks ago
mumbai, India Fractal Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing! We are seeking a dedicated and customer-focused individual to join our team as a Customer Support and Onboarding Specialist. In this role, you will be responsible for providing exceptional support to our customers, guiding them through the onboarding process, and ensuring their...
-
Vendor Onboarding Specialist
1 month ago
Mumbai, India Interpublic Group Full timePOSITION SUMMARY:The Vendor Onboarding Specialist is responsible for leading all regional activities for facilitating the vendor onboarding and new vendor set up processes. Vendor Onboarding Specialist will also support providing reporting/analytics with a long-term focus on supporting the ongoing implementation of Ariba modules. The role will support the...
-
Vendor Onboarding Specialist
1 month ago
mumbai, India Interpublic Group Full timePOSITION SUMMARY: The Vendor Onboarding Specialist is responsible for leading all regional activities for facilitating the vendor onboarding and new vendor set up processes. Vendor Onboarding Specialist will also support providing reporting/analytics with a long-term focus on supporting the ongoing implementation of Ariba modules. The role will support the...
-
Onboarding Customer Support
20 hours ago
Mumbai, India Chronos Consulting Full timeJob DescriptionOur client is a leading WordPress page builder plugin. They are looking for Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users.RequirementsAt least 2...
-
Onboarding Specialist Full-Time
1 month ago
mumbai, India HyreFox Consultants Full timeFynd is India’s largest omnichannel platform and multi-platform tech company with expertise in retail tech and products in AI, ML, big data ops, gaming+crypto, image editing, and learning space. Founded in 2012 by 3 IIT Bombay alumni: Farooq Adam, Harsh Shah and Sreeraman MG. We are headquartered in Mumbai and are a company of more than 750 people....
-
Customer Support
1 week ago
Mumbai, India Provakil Full time**Company** Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts,...
-
Head – Member Onboarding
7 days ago
Mumbai, India Mahindra Holidays & Resorts India Limited Full timeRole - Head - Member & Onboarding Job Purpose:- role of the Head-Member Onboarding is to ensure seamless Onboarding of the members. We are seeking a highly experienced and dynamic individual to join our team with 12-15 years of experience in onboarding and customer success roles, with a proven track record of successfully leading and managing teams. This...
-
Customer Support Specialist
1 month ago
mumbai, India Apport Software Solutions Private Limited Full timeThe Customer Support Associate is the one assigned by the management to the clients, once they have agreed and close the deal. That is when their work starts. They are the ones who make the client know and learn the product (QuickSell) from inside out. Further, this role will act as a bridge between the Success & the Sales team. The Associate will ensure...
-
Customer Support Specialist
1 month ago
Mumbai, India Apport Software Solutions Private Limited Full timeThe Customer Support Associate is the one assigned by the management to the clients, once they have agreed and close the deal. That is when their work starts. They are the ones who make the client know and learn the product (QuickSell) from inside out. Further, this role will act as a bridge between the Success & the Sales team. The Associate will ensure...
-
Head – Member Onboarding
4 weeks ago
Mumbai, India Mahindra Holidays & Resorts India Limited Full timeRole - Head - Member & OnboardingJob Purpose:-role of the Head-Member Onboarding is to ensure seamless Onboarding of the members. We are seeking a highly experienced and dynamic individual to join our team with 12-15 years of experience in onboarding and customer success roles, with a proven track record of successfully leading and managing teams. This...
-
Head – Member Onboarding
4 weeks ago
Mumbai, India Mahindra Holidays & Resorts India Limited Full timeRole - Head - Member & OnboardingJob Purpose:-role of the Head-Member Onboarding is to ensure seamless Onboarding of the members. We are seeking a highly experienced and dynamic individual to join our team with 12-15 years of experience in onboarding and customer success roles, with a proven track record of successfully leading and managing teams. This...
-
Senior Customer Support Specialist
1 month ago
Mumbai, India Apport Software Solutions Private Limited Full timeWe are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest...
-
Business Support Specialist
2 weeks ago
navi mumbai, India Apex Group Full timeDescription About the Company and Team Holtara is a fast-growing force in the global ESG and sustainability landscape. We've achieved impressive growth over the past few years, and that momentum continues. Our team is international, with approximately 150 passionate individuals from the Netherlands, United Kingdom, United States, India, Spain, and South...
-
Content Onboarding Analyst
1 month ago
Mumbai, India AlphaSense Full timeAbout AlphaSense: AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings,...
-
Onboarding Instructor
1 month ago
Mumbai, Maharashtra, India Binnys Boutique Full time**Position**: Onboarding Instructor **Responsibilities**: - Conduct onboarding sessions for new employees, introducing them to company policies, culture, and procedures. - Develop and deliver engaging training modules tailored to the onboarding process. - Assess the understanding and integration of new hires through quizzes and interactive activities. -...
-
Onboarding Associate
4 weeks ago
Powai, Mumbai, Maharashtra, India Choira Music tech Full timeAs a Recording Studio Onboarding Associate at Choira MusicTech, you will be responsible for helping new recording studio clients set up and use the company's music technology products and services. This will involve working closely with the sales and support teams to ensure that new clients are properly onboarded and have a smooth and positive experience...
-
Senior Customer Support Specialist
1 month ago
Mumbai, India Apport Software Solutions Private Limited Full timeWe are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest...
-
Senior Customer Support Specialist
1 month ago
mumbai, India Apport Software Solutions Private Limited Full timeWe are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest...
-
Content Onboarding Analyst
1 month ago
mumbai, India AlphaSense Full timeAbout AlphaSense: AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company...
-
Business Support Specialist
2 weeks ago
Navi Mumbai, India Apex Group Full timeDescriptionAbout the Company and TeamHoltara is a fast-growing force in the global ESG and sustainability landscape. We've achieved impressive growth over the past few years, and that momentum continues. Our team is international, with approximately 150 passionate individuals from the Netherlands, United Kingdom, United States, India, Spain, and South...