Customer Support
2 months ago
- Responding tocustomer inquiries via phone email orchat
- Assisting customers in troubleshootingproduct or service issues
- Providing informationto potential customers about products andservices
- Resolving customer complaints andconflicts
- Documenting customer interactions andtransactions
- Escalating unresolved issues tothe appropriate teams orindividuals
- Maintaining a high level ofprofessionalism and customer serviceetiquette
- Collaborating with other teams toensure seamless customerexperience
- Contributing to the development ofsupport resources and materials
- Participatingin ongoing training and professionaldevelopment
- Identifying and implementingprocess improvements to enhance customersupport
- Meeting and exceeding customersatisfaction goals
- Adhering to company policiesand procedures
- Managing and prioritizingmultiple customer issues effectively
- Adaptingto changing priorities and workdemands
- High school diploma orequivalent
- Prior experience in customer serviceor support role
- Excellent communication skillsboth verbal and written
- Strong problemsolvingabilities
- Ability to remain calm and patientunder pressure
- Empathetic and attentive tocustomer needs
- Proficient in using customersupport software and tools
- Ability to multitaskand prioritize tasks effectively
- Conflictresolution and negotiation skills
- Understandingof customer satisfaction metrics andKPIs
- Flexibility to work in shifts and adapt tochanging schedules
- Ability to workindependently and as part of a team
- Attentionto detail and accuracy in documentation
- Basicknowledge of product and serviceofferings
- Commitment to continuous improvementandlearning
communication,multitasking,empathy,conflictresolution,customer service,customer,communicationskills
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Maintenance Technician
1 month ago
Mumbai, India customer support center Full timeA technician is a worker in a field of technology who is proficient in the relevant skill and technique, **Job Types**: Full-time, Regular / Permanent, Fresher, Contractual / Temporary Contract length: 12 months **Salary**: ₹10,340.56 - ₹35,814.56 per month Schedule: - Day shift - Fixed shift - Monday to Friday - Weekend availability - Weekend...
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Ghansoli, Navi Mumbai, Maharashtra, India Aegis Customer Support Services Private Limited Full timeShould be comfortable with rotational day shift(9Hrs), 08AM to 08PM Window. - Graduate / Minimum 6 months of BPO Experience. - Should be excellent in English communication. - Should be comfortable with work from office. - BFSI voice process experience preferred. **Job Types**: Full-time, Permanent **Salary**: ₹18,000.00 - ₹30,000.00 per...
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Customer Support
3 weeks ago
Mumbai, India Provakil Full time**Company** Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts,...
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Customer Support
1 week ago
Mumbai, India AcumenHRconsulting Full timeJob Description is an emerging company which is in the distribution of sports nutrition supplements on a pan India level through an app Job Title: Executive - Customer Support Reporting to: General Manager Job Location: Mumbai ( Vikroli ) Key Responsibilities: - Understanding and promoting the company’s products and services - Generating leads and...
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Customer Support
7 days ago
Mumbai, India Lobo Staffing Solutions Full timeAbout Client: - "It is an Indian telecommunications company. It was previously a government - owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India. It is the exchange of information over significant distances by electronic means and refers to all types...
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Customer Support
1 day ago
Mumbai, India V5global Full timeOpenings in Top MNC Company in Vikroli Location (Mumbai)Customer support Role Experience in voice process into domestic or international processMin exp 1 to 5yrsSAL PACKAGE:Max 35k CTCCustomer support Role Experience in voice process into domestic or international processMin exp 1 to 5yrsSAL PACKAGE:Max 35k CTC Customer support Role Experience in voice...
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Customer Support
2 months ago
Mumbai, India Mahasri Infotech Full timeCompany name M/s Mahasri Infotech Job title Customer Care Executive Department | Role Customer Support | Customer Support - International Voice Process Job type Full Time | Night shift Work type Work from office Job location Mindspace Malad, New Link Road, Malad, Mindspace, Malad West, Mumbai, Maharashtra, India Monthly Salary | Pay Type ₹...
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Customer Support
1 month ago
Mumbai, India SH Square Consultants Full timeJob Description: Role - Customer Support Experience - Freshers/Experienced having knowledge of MS Excel & Mailing. Location - Andheri, Mumbai. Work Mode - Work from Office, 6 days working. Normal Shift Joining - Immediate Interested can call or whatsapp on - 9893187940 Shruti Sharma **Salary**: ₹150,000.00 - ₹200,000.00 per year **Education**: -...
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Customer Care Executive
1 month ago
Mumbai, India Support Recruitment Full timeInbound and Outbound customer service. **Salary**: ₹16,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Morning shift Supplemental pay types: - Overtime pay - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work...
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Customer Support
3 days ago
Mumbai, India Job sure HR Full time**Designation**: Customer Support Executive **Principal Duties & Responsibilities**: - The customer support representatives will answer daily customer correspondence through voice methods. - These call center representatives provide query assistance and product information in an efficient and professional manner. - Working in a blended process of both...
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Customer Support
2 months ago
Mumbai, India GM Infotech Full time**JOB TITLE: CUSTOMER SUPPORT** **KEY RESPONSIBILITIES**: - Keeping track of DD request process and receipts with clients. - Handle customer complaints. - Provide appropriate solutions and alternatives within the time limits. **REQUIREMENT**: - Excellent oral & written communication in English with good letter drafting skills. - Must have qualification:...
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Customer Support
2 months ago
Mumbai, India SH Square Consultants Full timeRole - Customer Support Experience - Freshers/ Min. 1yrs Education - Graduation Mode - Work from Office Speak - Fluent in English Interested can call or Whatsapp Nishi Singh 7905661467 **Salary**: ₹150,000.00 - ₹200,000.00 per year Schedule: - UK shift Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to...
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Customer Support
1 month ago
Mumbai, India SH Square Consultants Full timeJob Description: Role - Customer Support Experience - Freshers/Experienced having knowledge of MS Excel & Mailing. Location - Andheri, Mumbai. Work Mode - Work from Office, 6 days working. Normal Shift Joining - Immediate Interested can call or whatsapp Nishi Singh 7905661467 **Salary**: ₹100,000.00 - ₹200,000.00 per year Schedule: - Day...
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Customer Support
1 day ago
Mumbai, India R2R Consultants LLP Full timeRequirements: CRM - Previous experience in customer support or a related role is preferred. - Excellent written and verbal communication skills, with the ability to effectively communicate complex information in a clear and concise manner. - Strong problem-solving and analytical skills to identify and resolve customer issues. - Empathetic and patient...
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Customer Support
2 days ago
Mumbai, India Atlas Tours & Travels Pvt. Ltd. Full time**Key Responsibilities**: - Travel Consultation: Listen to customers' travel preferences and requirements attentively, offering expert advice and tailoring travel packages to meet their needs. - Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by providing exceptional service and post-sale support. -...
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Customer Support
2 months ago
Mumbai, India 2COMs Full timeJOB ROLE : Australian Voice LOCATION : Mumbai SHIFT : Australian Shift **JD-** - Qualification - Graduate or under Graduate Degree in a relevant customer service field (preferred domain by Telecom/technical/Business and Financial Services) Or, Completed tertiary education in a relevant field from a recognized institution - Language Proficiency - The agent...
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Customer Support
2 months ago
Navi Mumbai, India Logo Infosoft Full timeAs a Customer Support Executive you will manage all support & service-related work in the organization: Roles and Responsibilities: 1. He/she need to attend the calls and do cold calls. 2. Need to perform other customer related work as per company norms. 3. Help customer to do data import related services like Product master, Party / Vendor master,...
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Customer Support
1 month ago
Mumbai, India Igsrs Full timeWalkins from tomorrow Address for Interview 30/235-B Old Anand Nagar Lane-2, Vakola Santacruz East, behind Vakola, Police Station, Mumbai, Maharashtra 400055 Roles and Responsibilities: - Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels. - Knowing our product, processes and...
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Customer Tech Support
7 days ago
Mumbai, India timesjobs Full time1. Manage incoming and outgoing calls.2. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.3. Manage CRM tool.4. Prepare product or service reports by...
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Customer Tech Support
2 weeks ago
Mumbai, India timesjobs Full time1. Manage incoming and outgoing calls.2. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.3. Manage CRM tool.4. Prepare product or service reports by...