Customer Support

2 months ago


Mumbai, India Igsrs Full time

Walkins from tomorrow

Address for Interview

30/235-B Old Anand Nagar Lane-2, Vakola Santacruz East, behind Vakola, Police Station, Mumbai, Maharashtra 400055

Roles and Responsibilities: - Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels. - Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers. - Responsible for making outbound calls daily to customers for customer engagement activities such as: feedback gathering, reviews, surveys and contributing to sustainable relationships and trust building with our customers. - Acknowledging, communicating and resolving customer queries/ grievances through all channels and within specified time limits. - Bridge the gap between customers and our internal stakeholders for timely and effective resolution. - Responsible for post-sales engagement with customers including follow-up on payment collection, customer access, account setup, etc. - Support management in maintaining records/ data of all customer interactions, including preparation of MIS reports/ dashboards on a timely basis. Required Skills and Qualifications: - Any Bachelor’s degree (or equivalent). - Minimum 1 years of experience in any customer centric role. - Customer orientation and ability to adapt/respond to different types of customers. - Ability to handle customer calls/ queries/ grievances. - Excellent interpersonal and communication skills both written and verbal. - Familiarity with CRM systems will be a plus. - Experience in MIS/ dashboard preparation. - Ready To Work on Weekends, must be career-oriented

**Job Types**: Regular / Permanent, Fresher

**Salary**: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: One location

Expected Start Date: 02/06/2023


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