Process Associate

1 month ago

Hanamkonda, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

**_ _**
- We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment._
- Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment_
- Responsibilities_
- _Provide resolution to maintain standards of quality_
- _Review content and provide resolution based on prescribed guidelines_
- _Recognize trends and patterns and raise issues timely_
- _Provide insights to help improve the support to the users_
- _Maintain a thorough understanding of process and policies_
- _Provide excellent customer service to our customers_
- _This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech._

**_ _**
- Qualifications we seek in you_
- Minimum qualifications_
- _Any Graduate (PG an added advantage)_
- _Freshers are eligible_
- _Fluent in English Language_

**_ _**
- Preferred qualifications_
- _Effective probing skills and analyzing / understanding skills_
- _Problem solving skills with customer centric approach_
- _Must be able to work on a flexible schedule (including weekend shift work)_

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Hanamkonda_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_May 15, 2024, 5:19:44 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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