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Process Associate

2 months ago

hanamkonda, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Process Associate, Customer Service- Content Curation

Operations evaluation will be on comprehension, clarity, confidence, objection handling and stability

Responsibilities 

● Strong attention to detail to identify and fix errors and share feedback/insights
● Focus on accuracy/eye for details
● Ensure logical and meaningful review of url content curation 
● High quality of extraction of content delivered consistently 
● Domain expertise to work like a subject matter expert and challenge what seems incorrect 
● Adapt and deliver high quality extraction with accuracy, commitment, and consistency
● Excellent time management skills to help increase the number of extractions
● Decision making skills to understand the concepts of identifying if a website is/is not extractable 
● Extremely proactive and organized with a track record of success in a team environment 

Qualifications
Preferred qualifications
● Good understanding on Digital Marketing and Ads ecosystem
● Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information
● Customer Service background and Digital Marketing experience will be an added value
● Strong Logical/ Analytical skills
Minimum qualifications
● Any Graduate 
● Strong Communication Skills (verbal and written) 

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