Process Associate

1 month ago

hanamkonda, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate- Customer Service

Role & Responsibilities:

·Respond to the customer queries & issues in timely manner

·Provide solution to the customer basis the available help articles and within the policies

·Replicate customers issue and report necessary bugs/suggestions/ideas

·Provide excellent services to the customers

·Work closely with internal departments to provide the required information/support to the customer

·Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer

·Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

·Maintain a deep understanding of client process and policies

·Upskill to enhance the knowledge time to time and offer support

·Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Qualifications we seek in you

·Minimum qualifications

oGraduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)

oFreshers are eligible

oPreferred pre-requisites:

§Effective probing skills and analyzing / understanding skills

§Analytical skills with customer centric approach 

§Excellent proficiency with written English and with neutral English accent

§You should be able to work on a flexible schedule (including weekend shift)

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