Process Associate

1 month ago

hanamkonda, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate - Content Moderator, Trust & Safety

As a Content Moderator, you will moderate the Gaming platform (text, image, and video) in 3D gaming Environment to keep them free of any abuse, identify glitches, bugs, making sure that the end user has a good gaming experience

Responsibilities

•Review and moderate the platform by following the policies, processes, and guidelines and provide decision based on prescribed guidelines

•Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example – slurs, cuss words, adult content, etc.)

•The role also involves moderating content of Egregious nature

•Recognize trends and patterns and raise issues timely

•Maintain a thorough understanding of process and policies

•Accountable for performance standards (Efficiency, Quality) in a weekly manner

•Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our client’s community of gamers

Qualifications we seek in you

Minimum Qualifications

•Any graduate

•Experience in content moderation/trust and safety

•Minimum B2 proficiency in English CEFR

•If selected for bilingual language, proficiency in the selected native language

•Must be able to work on a flexible schedule (including weekends)

•Basic PC skills (Internet navigation, Microsoft Excel, Word, PowerPoint)

•Comfortable with dealing with routine work quickly and at a high standard

•Interest in playing PC games and acumen towards gaming terminologies & Industry

Preferred Qualifications/ Skills

•Experience in playing PC games (PUBG/BGMI, Fortnite, COD etc.)

•Culturally aware of the regional trends

•Tech Savvy

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