People Operations Associate

2 weeks ago

Bengaluru Karnataka, India Atlassian Full time

Overview:
Do you get excited at the prospect of being part of a global HR team that bridges the gap between the business's and employees' needs? Are you driven to provide dedicated support to various teams worldwide? If you agree, then the job search is over. Work with a global organization where you can become the change you seek and join a team that aims to deliver the best employee experience ever. Let’s unleash your potential and be the best HR practitioner that you can be

At Atlassian, an Employee Services Specialist is a versatile individual who is outward facing and also internally focused. We're looking for hard-working, dedicated people who love supporting global teams, building bridges between our business and our people all things HR. If you think we just described you, then read on

**Responsibilities**:

- You will provide a full range of HR support using Knowledge Base tool to ensure consistency of responses to employees
- You will take ownership of the resolution of employees issues, giving guidance & solving problems at the first point of contact whenever possible
- Researching and interpreting company policies and procedures and provide education to employees where necessary
- Follows escalation matrix protocols and refer issues to a group of SMEs ensuring effective hand off of escalated cases
- Logs and tracks enquiries through to resolution using JIRA system
- Meet or exceed performance metrics as defined by the Service Level Agreements (SLAs) and tracking system
- Surpass exceptional customer service in all facets of position including responding to employee requests in a professional and respectful manner, understanding the sensitivity and confidentiality of issues
- You will navigate Workday and sub-areas in Workday to tackle hr-related concerns

Qualifications:

- Bachelor’s Degree; or equivalent combination of education and experience
- You have at least 2 years experience working in HR Shared Services setup
- Experience in multiple disciplines in HR
- You have a proven experience working with HR Systems
- Knowledge of Atlassian products/tools e.g. Jira Service Desk, Confluence, Trello
- You are willing to work on flexible hours

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