Ivr Contact Center

2 weeks ago

Bengaluru Karnataka, India CGI Full time

Company Profile:
Job Title: IVR Testing with Cyara Botium
Position: Senior Test Engineer
Experience: 4- 6 Years
Category: Software Development/ Engineering
Main location: India, Karnataka, Bangalore
Position ID: J0124-1276
Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

**Your future duties and responsibilities**
- Develop and implement efficient algorithms and data structures.
- Identify and troubleshoot software defects and issues.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Participate in code reviews and ensure code quality and standards are met
- Stay up to date with emerging trends and technologies in software development

**Required qualifications to be successful in this role**

Experience : IVR Testing with Cyara Botium

Experience in Conversational IVR, Digital Chatbot testing, Cyara Botium

End to End Individual contributor.

Experience: 3-6 Years

Must Have Skills:

- Member required minimum 2+ years working experience on IVR Testing using Cyara Botium Tool.
- Experience in automation testing - Web and API

Good to have:

- Proven data analysis and problem solving skills
- Conduct technical training with development teams
- Strong self-driven collaborator with ability to work in diverse teams as a contributing member

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