Phoenix Intern

6 months ago

Bengaluru Karnataka, India Myntra.com Full time

**Role : Phoenix Intern
- Fraud prevention agent**
**Team : Contact Center**
**Location : Bengaluru**
**Type : Internship**
**Duration: 6 months**

**JOB DESCRIPTION**

**About Phoenix**

Phoenix is Myntra’s initiative specifically designed to offer a launchpad to women on career break. It is a
six month internship that ensures a conducive environment facilitating a smooth transition back to work.
With structured on-boarding, customized learning and development programs, mentorship
opportunities, on the job learning and best in class benefits, we aim to provide an environment that is
supportive, so that you can re-discover your career with us.
During your internship with us, you will get the opportunity to work with the best talent in the
e-commerce industry and work on projects that match your interest, abilities and could lead to full-time
employment with Myntra.

**About the team**

We are a team focused on fraud prevention, particularly in the policy abuse vertical. Our mission is to
protect our company from various fraud typologies and ensure a good customer experience at the same
time. We handle cases referred to us from different departments and utilize a variety of tools and data
analysis techniques to make informed decisions promptly and accurately.

**Roles & Responsibilities**
- Investigate and analyze potential fraud cases across multiple sub-verticals (e.g., return fraud, item missing).
- Use Excel extensively to document, analyze, and report case findings.
- Utilize pre-written SQL and Python queries to extract and analyze data as needed.
- Review and interpret data to make informed decisions based on the information available.
- Communicate findings and decisions effectively with other team members and departments.
- Identify new and emerging fraud patterns, mitigate and cascade accordingly.
- Participate or initiate process improvements.
- Shifts are rotational, including weekends, to ensure coverage and timely handling of cases.

**Qualifications & Experience**
- Strong analytical and problem-solving skills.
- Should be in a continuous career break for a minimum of 1 year at present.
- Proficiency in Microsoft Excel.
- Basic knowledge of SQL and Python is an added advantage.
- Ability to learn and adapt to various tools and technologies.
- Excellent decision-making skills with the ability to act quickly and accurately.
- Strong attention to detail and organizational skills.
- Good communication skills, both written and verbal.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work rotating shifts, including weekends.

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