Amazon Connect IVR Developer

Found in: Talent IN 2A C2 - 2 weeks ago


Bengaluru, India Coders Brain Technology Pvt. Ltd. Full time

Position : Amazon Connect IVR Developer

Experience : 8-10 years

Location : Bangalore, India (Work From Office)

Timeshift : 1 : 00 PM to 9 : 30 PM

Role Overview :

We are seeking an experienced Amazon Connect IVR Developer to join our team in Bangalore. The ideal candidate will have extensive experience in designing and implementing IVR solutions using Amazon Connect, along with strong proficiency in Java programming and AWS services.

Key Responsibilities :

- Design and implement interactive voice response (IVR) systems using Amazon Connect.

- Develop and maintain call flows, manage prompts and messages, and implement self-service options within the IVR system.

- Integrate Amazon Connect with backend systems for data retrieval and processing.

- Utilize a deep understanding of Amazon Connect features, components, and capabilities to optimize system performance and functionality.

- Configure contact flows, manage contact center settings, and integrate Amazon Connect with other AWS services as needed.

- Collaborate with cross-functional teams to gather requirements, analyze functional documents, and produce technical documentation.

- Identify and resolve system bugs and issues in a timely manner.

- Implement CI/CD pipelines using tools such as Bamboo, Jenkins, and Bitbucket for efficient software development and deployment.

- Adhere to project management frameworks such as Agile and SCRUM for effective project execution and delivery.

Required Skills and Qualifications :

- 6 to 8 years of working experience in software and web development.

- 5 to 6 years of experience in Java, Spring, and Spring Boot applications.

- Strong knowledge and experience with AWS services, particularly Amazon Connect and Amazon Lex.

- Proficiency in CI/CD pipelines using Bamboo, Jenkins, Bitbucket, etc.

- Familiarity with DevOps tools such as Jenkins, Artifactory, and Gradle.

- Ability to analyze functional documents and produce technical documentation accordingly.

- Experience in identifying and resolving system bugs and issues.

- In-depth knowledge of AWS services including Amazon Connect, IAM, S3, Lambda, and CloudWatch.

- Familiarity with project management frameworks like Agile and SCRUM.

Preferred Qualifications :

- Experience working with Amazon Lex for conversational interfaces.

- Excellent communication skills and the ability to work effectively in a team environment.

If you meet the above qualifications and are passionate about leveraging Amazon Connect to build innovative IVR solutions, we encourage you to apply for this position. Join us in shaping the future of customer engagement through cutting-edge technology and unparalleled expertise.

(ref:hirist.tech)
  • IVR Developer

    Found in: Talent IN 2A C2 - 2 weeks ago


    Bengaluru, India Scaling Theory Full time

    Look for experience in designing and implementing IVR solutions using Amazon Connect. This includes creating interactive voice response (IVR) systems, designing call flows, managing prompts and messages, implementing self-service options, and integrating with backend systems for data retrieval and processing. The developer should have a deep understanding of...

  • IVR developer _Nice InContact

    Found in: Whatjobs IN C2 - 2 weeks ago


    Bengaluru, India Tech Mahindra Full time

    Software Engineer – CXone – Cloud Contact CenterWe are hiring aSoftware Engineerto join our team and support Cloud Contact Center platforms ( NICE Cxone ) .In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and...

  • IVR developer _Nice InContact

    Found in: Whatjobs IN C2 - 6 days ago


    Bengaluru, India Tech Mahindra Full time

    Software Engineer – CXone – Cloud Contact CenterWe are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and...

  • Amazon Connect

    3 days ago


    Bengaluru, India Cognizant Full time

    "AWS Software Engineer: Experience in software development and delivery track record in a range or roles in a scrum environment of which 2+ years of experience in AWS cloud using AWS Services and tools as described below - Hands-on experience in working with Lambda, AWS Connect, Amazon Lex, AWS CLI, Kinesis, S3, RDS and other core AWS services, API...

  • Amazon Connect

    Found in: beBee jobs IN - 1 week ago


    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    Strong experience in contact center developmentExperience in creating AC flows (Amazon Connect) , Lex chatbots and Lambda functionsJava / Architect with knowledge on AWS environment, Design and develop APIs (Rest and SOAP services)Knowledge on AWS Lambda services and familiarity in AWS environment and eco system.Knowledge on Spring, Maven,...

  • IVR developer _Nice InContact

    Found in: Talent IN 2A C2 - 2 weeks ago


    Bengaluru, India Tech Mahindra Full time

    Software Engineer – CXone – Cloud Contact Center We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and...

  • IVR developer _Nice InContact

    Found in: Whatjobs IN C2 - 2 weeks ago


    Bengaluru, India Tech Mahindra Full time

    Software Engineer – CXone – Cloud Contact Center We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone ). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews...

  • IVR developer _Nice InContact

    Found in: Appcast Linkedin IN C2 - 3 weeks ago


    Bengaluru, India Tech Mahindra Full time

    Software Engineer – CXone – Cloud Contact Center We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and...

  • Amazon Connect

    20 hours ago


    Bengaluru, India Cognizant Technology Solutions Full time

    **1. Strong experience in contact center development** **2.Experience in creating AC flows (Amazon Connect), Lex chatbots and Lambda functions** **3.Java / node.js Architect with knowledge on AWS environment, Design and develop APIs (Rest and SOAP services)** **4.Knowledge on AWS Lambda services and familiarity in AWS environment and eco...

  • IVR Developer

    Found in: Talent IN C2 - 2 weeks ago


    Bengaluru, India Avaya Full time

    ABOUT THE OPPORTUNITY We are currently seeking an experienced developer who specializes in the development of robust, highly available IVR applications based on the Avaya Orchestration Designer product. The ideal candidate should possess a strong grasp of technologies such as Avaya Experience Portal, Avaya OD, Core Java, along with a proactive...

  • IVR Developer

    Found in: Whatjobs IN C2 - 1 week ago


    Bengaluru, India Avaya Full time

    ABOUT THE OPPORTUNITYWe are currently seeking an experienced developer who specializes in the development of robust, highly available IVR applications based on the Avaya Orchestration Designer product. The ideal candidate should possess a strong grasp of technologies such as Avaya Experience Portal, Avaya OD, Core Java,along with a proactive attitude towards...

  • IVR Engineer

    Found in: Whatjobs IN C2 - 7 days ago


    Bengaluru, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...

  • Business Development Manager, Amazon

    Found in: beBee S IN - 4 weeks ago


    Bengaluru, India Amazon Full time

    DESCRIPTIONAmazon Pay is growing its offline payments operations aggressively in India. In this context, we are looking for an Business Development Manager (BDM) who will help large offline organized retailers to grow their business with Amazon Pay. As a BDM with Amazon Pay, you will manage National/Regional offline brands and retailers in India to enable...

  • IVR Developer

    Found in: Talent IN 2A C2 - 2 weeks ago


    Bengaluru, India Recruitment Full time

    Job Description :Job Purpose : The role possess IT development and support skills to facilitate complete life cycle of software delivery activities like Requirements Gathering, Impact Analysis, Development, SIT and UAT, critical production issues support ,domain expertise associated with system and business environment compliant within the IVR & chatbot...

  • IVR Developer

    Found in: Talent IN 2A C2 - 2 days ago


    Bengaluru, India Recruitment Full time

    Job Description :Job Purpose : The role possess IT development and support skills to facilitate complete life cycle of software delivery activities like Requirements Gathering, Impact Analysis, Development, SIT and UAT, critical production issues support ,domain expertise associated with system and business environment compliant within the IVR & chatbot...

  • IVR Engineer

    Found in: Whatjobs IN C2 - 7 days ago


    Bengaluru, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...

  • IVR Engineer

    Found in: Appcast Linkedin IN C2 - 7 days ago


    Bengaluru, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...

  • IVR Engineer

    Found in: Talent IN 2A C2 - 7 days ago


    Bengaluru, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...


  • Bengaluru, India Amazon Full time

    Description At Amazon we develop devices to enrich our customers’ daily lives through features and services that entertain, inform, and make everyday tasks easier. We continually innovate on behalf of customers, and we pursue the invention and sales of new and engaging devices and services that customers around the world love. We make our devices easily...

  • Software Development Manager, Amazon One Enterprise

    Found in: beBee S IN - 3 weeks ago


    Bengaluru, India Amazon Full time

    BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of engineering experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source...