IVR Engineer

3 weeks ago


Bengaluru, India Holiday Inn Club Vacations Full time
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Our IT Team helps in enabling Holiday Inn Club Vacations’ sustainable growth by elevating customer, team, and sales experiences; facilitating data (quality) access; and delivering proactive technology enablement. ​

We are looking for to hire an

IVR Engineer

for our India Technology Center

- Experience in NICE InContact is preferred.

JOB TITLE:

IVR EngineerDEPARTMENT:

Information Technology (India)REPORTS TO:

Director of IT

The IVR engineer will need to have a strong background in I nContact

and other Contact Center platforms, standards, and processes. T hey will need a strong background with the inContact platform, specifically in ACD administration and inContact Studio scripting, including the “Snippet language” and the inContact Proactive XS dialer system.

Additionally required are strong communication skills and ability to facilitate technical discussions with non-technically inclined staff and vendors. A strong background in unit testing and user acceptance testing within an enterprise-level contact center is preferred.

ResponsibilitiesParticipate in designing, maintain, and support the IVR platform for the company supporting our call centers and external communication with business partners.Writing and proofing documentation for current and new call flows and business processes.Create and maintain reporting structure leveraged by other departments and internal IT resources through SQL & SSISConsult on and assist with integrations from other systems to inContact.Troubleshoot agent issues and connectivity issues.

Skills &QualificationsBachelor's degree or equivalent experience in Computer Science or related fieldExperience: 5+ yearsinContact ACD Design and ImplementationinContact IVR Design and ImplementationinContact Proactive XS (Strongly preferred)Experience with API (REST/SOAP) integrationsFamiliarization with TCPA, CFPB, PCI, and other Contact Center Compliance standardsNICE IEX WFM Administration ExperienceSSIS and SSRS ExperienceCall Miner/Clarabridge/Speech Analytics ExperienceSQL ExperienceNetworking/Telephony Experience (Especially SIP)


  • IVR Engineer

    2 weeks ago


    Bengaluru, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...

  • IVR Engineer

    3 weeks ago


    Bengaluru, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...

  • IVR Engineer

    3 weeks ago


    Bengaluru, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...

  • IVR Engineer

    3 weeks ago


    Bengaluru, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...

  • IVR Developer

    4 weeks ago


    Bengaluru, India Avaya Full time

    ABOUT THE OPPORTUNITY We are currently seeking an experienced developer who specializes in the development of robust, highly available IVR applications based on the Avaya Orchestration Designer product. The ideal candidate should possess a strong grasp of technologies such as Avaya Experience Portal, Avaya OD, Core Java, along with a proactive...

  • IVR Developer

    3 weeks ago


    Bengaluru, India Avaya Full time

    ABOUT THE OPPORTUNITYWe are currently seeking an experienced developer who specializes in the development of robust, highly available IVR applications based on the Avaya Orchestration Designer product. The ideal candidate should possess a strong grasp of technologies such as Avaya Experience Portal, Avaya OD, Core Java,along with a proactive attitude towards...

  • Inno Protech

    4 weeks ago


    Bengaluru, India Inno Protech Solutions Private Limited Full time

    Job Responsibilities:- Setup, manually execute and maintain test scripts for Integration Testing, System Testing and E2E Testing across different test environments- Design, implement and maintain IVR tests to ensure desired level of quality and test coverage.- Contribute to the estimates on the IVR Testing efforts for various features and new initiatives as...

  • Java with Ivr

    4 weeks ago


    Bengaluru, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...


  • Bengaluru, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Sr. VoIP Engineer

    1 week ago


    Bengaluru, India Twerlo Full time

    Job Summary: We are seeking an experienced Senior VoIP Engineer to manage and optimize VoIP systems. The role involves configuring, maintaining, and troubleshooting Asterisk and Freepbx systems, integrating CRM solutions, and ensuring system security. Key Responsibilities: Configure and maintain Asterisk and Freepbx systems. Integrate and optimise CRM...


  • Bengaluru, India ACI Worldwide Full time

    ACI Worldwide Inc.  (: ) is a company headquartered in Elkhorn Nebraska ACI develops a broad line of software focused on facilitating real-time electronic payments. These products and services are used globally by , such as third-party electronic , payment associations, switch interchanges, , corporations, and a wide range of transaction-generating...

  • Sr. VoIP Engineer

    4 weeks ago


    Bengaluru, India Twerlo Full time

    Job Summary: We are seeking an experienced Senior VoIP Engineer to manage and optimize VoIP systems. The role involves configuring, maintaining, and troubleshooting Asterisk and Freepbx systems, integrating CRM solutions, and ensuring system security.Key Responsibilities:Configure and maintain Asterisk and Freepbx systems.Integrate and optimise CRM systems...

  • Voice Engineer-Avaya

    4 weeks ago


    Bengaluru, India PhonePe Full time

    Roles & Responsibilities:The individual will be part of the Contact Center Implementation & Production team and will be required to collaborate with both internal and external teams across various locations.The Voice engineer to assist with design, implementation and security for Avaya Contact Center enterprise environmentsExpert-level knowledge of Avaya...


  • Bengaluru, India Gainwell Technologies Full time

    SummaryAs aMicrosoft Dynamics Engineerat Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcares biggest...


  • Bengaluru, India Gainwell Technologies LLC Full time

    SummaryAs aMicrosoft Dynamics Engineerat Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of...

  • Voice Engineer-Avaya

    2 weeks ago


    Bengaluru, India PhonePe Full time

    Roles & Responsibilities:The individual will be part of the Contact Center Implementation & Production team and will be required to collaborate with both internal and external teams across various locations.- The Voice engineer to assist with design, implementation and security for Avaya Contact Center enterprise environments- Expert-level knowledge of Avaya...

  • Genesys Support

    4 weeks ago


    Bengaluru, India CIEL HR Services Full time

    **Responsibilities**: - Ensure necessary technical help, develop and support for Genesys Pure cloud implementation. - Expected to liaise with Business users, call center groups for Pure cloud implementation and support. - Participate in business stake holder meetings, orientation and ongoing training of new IT staff. - Coordinate activities with other...


  • Bengaluru, India CP360 INDIA PRIVATE LIMITED Full time

    AI Lead Engineer - NLP/LLM/MLJob Description :The candidate we are looking for :We are looking for an experienced AI lead engineer with a minimum of 5+ years of experience.Primary Responsibilities :- Partner with product managers and product owners to understand business needs and develop architecture solutions and blueprints for the customer experience...

  • Senior CX Engineer

    3 days ago


    Bengaluru, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Bengaluru, India Gainwell Technologies LLC Full time

    SummaryAs a Microsoft Dynamics Engineer at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of...