Unified Communications Engineer

1 month ago

Bengaluru, India ACI Worldwide Full time

ACI Worldwide Inc.  (: ) is a company headquartered in Elkhorn Nebraska ACI develops a broad line of software focused on facilitating real-time electronic payments. These products and services are used globally by , such as third-party electronic , payment associations, switch interchanges, , corporations, and a wide range of transaction-generating endpoints, including ("ATM"), merchant ("POS") terminals, bank branches, , , , and internet commerce sites

In short, we’re helping banks, merchants and billers capture rising real-time opportunities and volumes, all to meet the shifting needs of their consumers and business customers.

Our people are the core of our business, and our team represents a globally diverse, passionate and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments. As an Senior Systems Engineer  you can help make possibilities happen.

The ACI Operation & System Engineering team is a horizontal team that works with product team and other teams that need performance monitoring as well as Data encryption & Data Tokenization services. The team works with cutting edge tools like Comforte, Zabbix and IgNio, Grafana Cloud. The Team helps in configuration, deployment and support of these tools to the product and Data center teams.

Job Summary: 

We are seeking an experienced Unified Communications Engineer to join our dynamic team. As an Unified Communications Engineer , you will play a crucial role in implementing and maintaining our organization’s communication infrastructure. Your expertise in Cisco technologies, Genesys Cloud, and MS Teams Rooms video conferencing solutions will be instrumental in ensuring seamless communication across our enterprise.

Responsibilities

Infrastructure Support : Collaborate with cross-functional teams to support the voice and end point environment. Support of Cisco and other hardware gateways (ISDN, SIP, TCP/IP) Deploy, troubleshoot, monitor, and optimize IP telephony, voice, video, and mobility solutions. Assist in software upgrades for existing Cisco voice deployments. Provide technical assistance to for Corporate Offices and other professionals. Cisco Call Manager (Cisco Unified Communications Manager) : Design, develop, and implement network and telecommunications infrastructure using Cisco Call Manager. Monitor network connections and installations of Cisco network operating system software. Configure and maintain network hardware and software. Support end-users in Cisco VoIP environments (Webex App, Desk Phone, Conference Room) Genesys Cloud IVR : Leverage Genesys Cloud for contact center solutions & Collaborate with business partners, internal clients, and vendors. Maintain, deploy, and troubleshoot Genesys Cloud-related issues. Design and implement IVR systems to enhance customer interactions. Optimize call flows and analyze call detail records. Understand IVR’s role in complex multi-component environments. Video Conferencing : Assist with implementation of Conference Space solutions (MS Teams Room/Webex) & ensure seamless video communication across the organization. Assist in training and supporting ACI end user base.

Desired Skills and Qualifications

Bachelor’s degree in computer science, Information Technology, or related field: Enterprise-scale VoIP and Video over IP network environments (Cisco, Microsoft) SIP, DNS, MPLS, ISDN, and existing network and applications. Deep understanding of IVR’s role in complex multi-component environments. Remote monitoring and management of enterprise IPT environments. End-user support in MS Teams, Cisco VoIP/CUCM environments. Microsoft Office suite proficiency. Technical assistance for ISP outages and related issues. Certifications : Cisco Certified Network Associate (CCNA) or higher. Genesys certifications (., Genesys Cloud Certified Professional).

Highly Desired Qualifications

Previous experience in developing card payments software solutions including VISA, MasterCard, Discover, AMEX, JCB, etc. Business knowledge about card payments industry is a plus. Work Experience in Agile  Methodology would be preferable

Education: 

BE, BTech Comp Science, BTech Electronics, BE / BTech IT, MSc Comp Sc, MCA

In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. Our benefits are the “Best in Industry” such as

Health Insurance for Employee and Family with periodic health checkups. Paid time off and sick time off  Maternity and Paternity time off. Robust rewards and awards program.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at .

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

  • Unifier & Web Services Administrator

    4 weeks ago

    Bengaluru, India Swift Strategic Staff Solutions INC Full time

    About the Role :We are seeking a skilled and experienced Unifier and Web Services Administrator to join our team! This role is crucial for ensuring the smooth operation, maintenance, and administration of our Unifier platform and web services. The ideal candidate possesses a strong understanding of Unifier functionalities and web development experience to...

  • Cisco Voice Engineer

    2 weeks ago

    Bengaluru, India Info Origin Inc Full time

    About the Role :- We are seeking a highly skilled and experienced Cisco Voice Engineer to join our team and play a crucial role in designing, implementing, and maintaining our Voice over IP (VoIP) infrastructure.- You will leverage your in-depth knowledge of Cisco voice technologies and network protocols to ensure a reliable, secure, and high-quality voice...

  • AVP Data Engineer

    3 weeks ago

    Bengaluru, India The Edge Partnership Full time

    Key responsibilitiesMinimum of 8 years of hands-on experience in data engineering, ETL development, and data integration.Proficiency in SQL and NoSQL databases, data warehousing, and data modelling concepts.Strong coding skills in languages like Python, Java, Scala, R, or Go.Experience with data processing frameworks such as Hadoop, Spark, and cloud-based...

  • ​​Senior Software Engineer​

    3 weeks ago

    Bengaluru, India Microsoft Full time

    OverviewMicrosoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world...

  • Digital Marketing Executive

    1 month ago

    Bengaluru, India Asttecs Communications Pvt Ltd. Full time

    We Asttecs Communications is a leading Unified Communications products company having domestic and international sales presence. We are looking for a Digital Marketing Executive to be part of our Marketing team. **Key Responsibilities**: **Should have primarily worked on Google Ad words, Google Analytics & PPC Campaigns & SEO Word Press & Content...

  • Digital Marketing Executive

    4 weeks ago

    Bengaluru, India Asttecs Communications Pvt Ltd. Full time

    We Asttecs Communications is a leading Unified Communications products company having domestic and international sales presence. We are looking for a Digital Marketing Executive to be part of our Marketing team. **Key Responsibilities**: **Should have primarily worked on Google Ad words, Google Analytics & PPC Campaigns & SEO Word Press & Content...

  • Engineering Manager

    2 days ago

    Bengaluru, India Tata Communications Full time

    Chatbot Engineering Manager Location: Bangalore/Pune/Mumbai/Chennai/Delhi About the role: We are seeking an experienced Engineering Manager to lead our Chatbot team. This is a hands-on role requiring a candidate who is not only a proven engineer leader but also deeply involved in the technical aspects of development and architecture. The ideal candidate...

  • Engineering Manager

    3 days ago

    Bengaluru, India Tata Communications Full time

    Chatbot Engineering ManagerLocation: Bangalore/Pune/Mumbai/Chennai/DelhiAbout the role:We are seeking an experienced Engineering Manager to lead our Chatbot team. This is a hands-on role requiring a candidate who is not only a proven engineer leader but also deeply involved in the technical aspects of development and architecture. The ideal candidate will...

  • Engineering Manager

    1 day ago

    Bengaluru, India Tata Communications Full time

    Chatbot Engineering ManagerLocation: Bangalore/Pune/Mumbai/Chennai/DelhiAbout the role:We are seeking an experienced Engineering Manager to lead our Chatbot team. This is a hands-on role requiring a candidate who is not only a proven engineer leader but also deeply involved in the technical aspects of development and architecture. The ideal candidate will...

  • ​​Senior Software Engineer​

    4 weeks ago

    Bengaluru, India Microsoft Full time

    Overview Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.Microsoft’s Azure Data engineering team is leading the transformation of analytics in...

  • AVP Data Engineer

    4 weeks ago

    Bengaluru, India The Edge Partnership Full time

    Key responsibilities Minimum of 8 years of hands-on experience in data engineering, ETL development, and data integration. Proficiency in SQL and NoSQL databases, data warehousing, and data modelling concepts. Strong coding skills in languages like Python, Java, Scala, R, or Go. Experience with data processing frameworks such as Hadoop, Spark, and...

  • Internal ELV Systems Estimator

    3 weeks ago

    Bengaluru, India Unified Microsystems Full time

    Purpose The Internal ELV Systems Estimator is key in preparing detailed cost estimates for a wide range of ELV projects, including Building Management Systems (BMS), light control, home automation, network infrastructure (including Cat6 and fiber optic cabling), WiFi systems, and MFD/IDF networks. This role requires an extensive understanding of both...

  • Internal ELV Systems Estimator

    3 weeks ago

    Bengaluru, India Unified Microsystems Full time

    Job Description Purpose The Internal ELV Systems Estimator is key in preparing detailed cost estimates for a wide range of ELV projects, including Building Management Systems (BMS), light control, home automation, network infrastructure (including Cat6 and fiber optic cabling), WiFi systems, and MFD/IDF networks. This role requires an extensive...

  • Digital Marketing Executive

    4 weeks ago

    Bengaluru, Karnataka, India Asttecs Communications Pvt Ltd. Full time

    We Asttecs Communications is a leading Unified Communications products company having domestic and international sales presence. We are looking for a Digital Marketing Executive to be part of our Marketing team. **Key Responsibilities**: **Should have primarily worked on Google Ad words, Google Analytics & PPC Campaigns & SEO Word Press & Content Writting...

  • Platform Product Manager

    4 weeks ago

    Bengaluru, India Stellantis Full time

    Stellantis is transforming into a customer centric sustainable mobility company. The newly created Software Organization will drive personalized mobility experiences to exceed customer expectations by leveraging technology. The Smart Cockpit team at Stellantis is chartered with building the best in vehicle experience for families and the everyday driver. The...

  • DevOps Engineer

    1 week ago

    Bengaluru, India Tata Communications Full time

    Devops - MLOPs(Chatbot / iCPaaS)Location:OpenAbout the role:We are seeking a highly skilled MLOPs to take on a crucial role in our innovative AI-as-a-Service (AIaaS) product team. Our AIaaS platform is designed to empower our suite of products with cutting-edge AI capabilities and we're looking for an experienced person to support the rest of the engineering...

  • Managed Services Solution Engineer

    4 weeks ago

    Bengaluru, India Black Box Full time

    Company Profile:Black Boxis a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services inUnified Communications ,Enterprise Networking ,Data Center ,Digital ApplicationsandCyber Security .Our mission is to provide cutting-edge technology solutions, deep global resources, and world-class consulting...

  • Principal Engineer

    3 days ago

    Bengaluru, India Aryaka Full time

    DescriptionThe role requires individuals who possess the ability to thrive in a fast-paced technology-driven environment and A drive to identify and solve problems while proactively proposing recommendations.You will have -BE Degree in Computer Engineering or related field.At least 10 years of experience as a as a frontend and backend developer.Good written...

  • ▷ [High Salary] Managed Services Solution Engineer

    2 weeks ago

    Bengaluru, India Black Box Full time

    Company Profile:Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security.Our mission is to provide cutting-edge technology solutions, deep global resources, and world-class consulting...

  • Staff PV Engineer

    3 weeks ago

    Bengaluru, India Spirent Communications Full time

    Job ResponsibilitiesContinuous striving to increase understanding of the full Classic Controller (T&D and PM) product.Develop, maintain, and execute testplans and testcases for both regression (legacy) and new feature functionality.Provide automation solutions using an existing testing framework and/or develop new ones with extra attention to code...