Genesys Cloud Consultant

3 weeks ago


Bengaluru, India Tech Mahindra Full time

Job Description:

Unified Communications – Consultant role for Cloud based contact center/call center technology.

Primary Skills -

Genesys Cloud CX

Genesys Call Flow Architect

Genesys Workforce Management

Genesys Integrations with CRM applications like ServiceNow

Genesys integration with MS Teams

IP Telephony

Secondary Skills

Good to have skills on AWS platform and Amazon Connect service.

Candidate should have knowledge on Engineering, consultation and also be able assist with day to day operational activities on Genesys Cloud CX.

Should be able to assist in event of any service degradation or outage and engage in live troubleshooting with end user.

The requirement is for Global contact center setup and may have to work with users across different time zone. However, should be flexible with working hours on a need to basis.

Work Location: India

Overall work experience – 10+ years

Relevant minimum work experience – 5+ years



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