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Software Engineer-Genesys Cloud
5 months ago
Life on the team
Computacenter GIS business unit is seeking a confident and experienced Genesys Cloud professionals, to bring maturity to their existing approach. The ideal candidate will have broad experience in Datawarehouse technologies and can create a plan to deliver improvements then execute against the plan.
Good communication skills and relationship building will enable the candidate to excel at the role, build a culture of strong team and advance their career within Computacenter.
What you’ll do
Set up of CI/CD pipelines using GitHub and Terraform. DevOps focused tasks related to provisioning, deploying configuration and resources to a targeted environment using Terraform. Update, maintain and provision any new Genesys Cloud objects using CX as Code across multiple Genesys Cloud organisations. Follow strict change control and adhere to release process when deploying updates or new configuration within Genesys Cloud. Define, document, optimise processes, automate, improve the reliability and repeatability of our deployments. Migrate configuration using Genesys blueprints designs via Terraform Cloud scripts and assist in migrations activities from Avaya to Genesys Cloud.What you’ll need
Strong understanding and a proven track record of using Terraform and Github – Key requirement. Minimum 5 years experiencing developing Genesys Cloud CX solutions. Version control expertise (we use GitHub) Infrastructure as code (we use Terraform) Comprehensive understanding and experience of implementing CI/CD pipelines using contemporary tooling for version control, automation, and configuration management. Prior experience building and maintaining a Genesys platform via Genesys CX as a Code Strong knowledge of Genesys Application Development and utilising REST based APIs Excellent troubleshooting and analytical skills Strong time management and prioritisation Strong communication, both written and verbal Adaptable to rapidly changing situations and dynamic environmentsDesirable Skills:
Terraform and GitHub Certified Genesys Certified e.g. Professional, Architect or Developer Experience in Automation Experience with Cloud Platforms such as AWS or Azure Familiarity with Agile / Scrum methodology