Customer Relations Executive

2 weeks ago

Ernakulam, India Willmount Resorts Full time

A Customer Relations Executive plays a crucial role in managing reservations and ensuring a smooth process for guests. Here are some key responsibilities and tasks associated with this role:

- **Reservation Management**:

- Input reservation details accurately into the booking system.
- Ensure that all necessary information, such as guest preferences and special requests, is recorded.
- **Communication**:

- Communicate with guests to confirm reservations, provide information about the resort, and address any inquiries or concerns.
- **Availability Monitoring**:

- Keep track of room availability and update the reservation system accordingly.
- Coordinate with other departments to ensure accurate information on room availability and rates.
- **Upselling and Cross-Selling**:

- Promote additional services, upgrades, or amenities to enhance the guest experience.
- Provide information on package deals, promotions, and special offers.
- Address guest concerns and resolve issues related to reservations.
- **Payment Processing**:

- Process reservations payments, including deposits and final payments.
- Ensure accuracy in billing.
- **Record Keeping**:

- Maintain accurate and up-to-date records of reservations.
- Generate reports on occupancy rates, revenue, and other relevant metrics.
- **Collaboration with Other Departments**:

- Coordinate with front desk and other departments to ensure a seamless guest experience.
- Relay special requests or requirements to relevant departments.
- **Training and Development**:

- Stay informed about the resort's facilities, services, and policies.
- Participate in training programs to enhance knowledge and skills.
- **Customer Relationship Management (CRM)**:

- Utilize CRM tools to maintain a database of guest information and preferences.
- Foster positive relationships with repeat guests.
- **Adaptability**:

- Be flexible in handling last-minute changes and adjustments to reservations.
- **Sales and Revenue Management**:

- Work with the sales and marketing team to maximize revenue through strategic pricing and promotions.
- **Feedback Collection**:

- Solicit feedback from guests and report any recurring issues or suggestions to management.

A Customer Relations Executive in should have excellent communication skills, attention to detail, and a customer-centric approach to ensure a positive experience for guests. Additionally, knowledge of reservation systems and a good understanding of the resort's offerings are essential.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment

Schedule:

- Fixed shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Malayalam (required)

Ability to Commute:

- Ernakulam, Kerala (preferred)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (preferred)

Work Location: In person

**Speak with the employer**
+91 9037780344

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