Customer Relation Executive(CRE) for Heathcare

2 weeks ago


Ernakulam, India JobStars HR Solutions Pvt Ltd Full time


Customer Relation Executive (CRE) for Healthcare


Qualifications and Skills

  • Any Degree with minimum 4 years of experience in healthcare industry
  • Proven ability to build strong relationships with healthcare professionals and clients.
  • Strong communication skills to effectively convey information and engage in active listening.
  • Ability to solve complex problems creatively and efficiently.
  • Excellent interpersonal skills to interact positively with diverse individuals within healthcare settings.
  • Sales skills to identify potential opportunities and drive growth in healthcare services.
  • Time management skills to prioritize tasks and meet deadlines effectively.
  • Adaptability to adjust to changing conditions and customer requirements in the healthcare sector.
  • Solid understanding of customer relationship management (CRM) systems and customer service principles.


Roles and Responsibilities

  • Develop and maintain strong relationships with healthcare clients to understand their needs and provide tailored solutions.
  • Manage all aspects of customer interactions, ensuring a positive and productive experience.
  • Identify and resolve client concerns promptly by liaising between the client and relevant departments.
  • Implement strategies to enhance customer satisfaction and loyalty towards healthcare services offered.
  • Work closely with sales teams to drive business growth and achieve healthcare targets.
  • Prepare regular reports on customer feedback, trends, and areas of improvement.
  • Organize and participate in meetings to facilitate smooth operations and address customer queries.
  • Stay updated with industry trends and best practices to optimize customer relations strategies.


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