Customer Relation Executive(CRE) for Heathcare
2 weeks ago
Qualifications and Skills
- Any Degree with minimum 4 years of experience in healthcare industry
- Proven ability to build strong relationships with healthcare professionals and clients.
- Strong communication skills to effectively convey information and engage in active listening.
- Ability to solve complex problems creatively and efficiently.
- Excellent interpersonal skills to interact positively with diverse individuals within healthcare settings.
- Sales skills to identify potential opportunities and drive growth in healthcare services.
- Time management skills to prioritize tasks and meet deadlines effectively.
- Adaptability to adjust to changing conditions and customer requirements in the healthcare sector.
- Solid understanding of customer relationship management (CRM) systems and customer service principles.
Roles and Responsibilities
- Develop and maintain strong relationships with healthcare clients to understand their needs and provide tailored solutions.
- Manage all aspects of customer interactions, ensuring a positive and productive experience.
- Identify and resolve client concerns promptly by liaising between the client and relevant departments.
- Implement strategies to enhance customer satisfaction and loyalty towards healthcare services offered.
- Work closely with sales teams to drive business growth and achieve healthcare targets.
- Prepare regular reports on customer feedback, trends, and areas of improvement.
- Organize and participate in meetings to facilitate smooth operations and address customer queries.
- Stay updated with industry trends and best practices to optimize customer relations strategies.
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