Sales and Customer Service

6 months ago

Surat, India Shree Sati Online Pvt Ltd. Full time

**Customer Service Representative Job Description Template**

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Salary**: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Supplemental pay types:

- Yearly bonus

Travel requirement:

- No travel

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Gujarati (preferred)
- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9099742013

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