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Customer Support Associate

4 months ago


Delhi, India InstantPay India Ltd Full time

**Associate - Customer Success**

A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**:

- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹100,000.00 - ₹400,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Yearly bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

Work Location: One location

**Speak with the employer**
+91 8456854400
- Health insurance