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Customer Support Associate

5 months ago

Okhla Delhi Delhi, India Scrap Uncle Full time

**Customer Support Associate at ScrapUncle**

**Location**: Okhla Phase-3, Delhi

**Salary**: ₹2.3 - 2.6 LPA; Performance-based appraisals and ESOPs available

**Working Schedule**: 10 AM - 8 PM; 6 days a week with a weekly off on Tuesday

**Experience Required**: 0-2 years

**About Us**:
At ScrapUncle, we're redefining waste management with our innovative platform that allows users to schedule doorstep pickups for items such as paper, metals, plastics, and electronic waste. Having been featured on Shark Tank India Season 2, we have successfully completed over 100,000 pickups in Delhi NCR and have processed more than 10 million kgs of recyclables. We’re also honored to have won the Urban Works Challenge by Columbia University.

**Role Overview**:
We’re searching for a committed **Customer Support Associate **to join our team. This role involves overseeing daily scrap pickup operations, ensuring a smooth customer experience, and enhancing the efficiency of our support systems.

**Key Responsibilities**:

- **Route Management**: Plan and oversee pickup truck routes for the next day, and manage real-time operations to ensure smooth execution.
- **Customer Assistance**: Deliver top-quality support to customers via phone and WhatsApp, addressing their queries and resolving any issues.
- **Pickup Coordination**: Allocate pickups to drivers and optimize routes to guarantee timely and effective collections.
- **Process Improvement**: Develop and refine processes to boost the efficiency of customer support operations.
- **Issue Management**: Serve as a liaison between customers and pickup teams, effectively managing and resolving complaints and issues.

**Who Should Apply**:

- **Experience**: 0-2 years in customer support or operations, ideally within a startup or similar setting.
- **Skills**: Strong organizational and problem-solving abilities, with experience managing multiple tasks effectively.
- **Communication**: Excellent skills in both verbal and written communication.
- **Technical Knowledge**: Proficient in Microsoft Word, Excel, and PowerPoint.
- **Comfort Level**: Comfortable handling phone calls, both inbound and outbound.

**Why Join Us?**
- **Meaningful Impact**: Contribute to a company that is making significant strides in waste management and environmental sustainability.
- **Career Development**: Benefit from growth opportunities and skill development in a vibrant startup environment.
- **Competitive Compensation**: Receive a competitive salary along with performance-based appraisals and ESOPs.
- **Supportive Culture**: Work in a collaborative and innovative team where your contributions are recognized and valued.

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9540143877
Application Deadline: 25/08/2024