Customer Support Associate
2 months ago
**Responsibilities**:
i. **Informational Services**: Provide published or processed information on specific products/Schemes or procedures to the callers. Usually, the nature of informational services remains static over a period, and it is common for all the customers, e.g., scheme information, admission process, program duration, qualification criteria, sectors/ trades available etc.
ii. **Transactional Services**: Exchange of information through mail or any other media. The transactional services can be static (Declaration form, enrolment form etc.) or dynamic (Service request status, enrolment status etc.) through SMS. Information to be provided to customers over phone based on data provided by customer like personal information based on user ID.
iii. **Grievance handling**:Register grievances (received through telephone) and classify them based on the nature of grievance, cause of grievance, location, etc.; Generate a unique ticket number for each grievance (received through telephone) and this unique number made known to the complainant on call. Escalate the grievance to the concerned officer in NSDC as per the mutually agreed escalation matrix & provide update to the complainant who has raised the grievance via outbound call.
**Skills and Qualifications**:
- 0 to 2 Years of working experience as a call centre/Customer support Executive
- Excellent verbal and written communication skills; ability to convey information clearly and effectively.
- Strong active listening skills; ability to understand customer needs and respond appropriately.
- Proficiency in using computers and CRM software
- A positive attitude and willingness to learn and grow within the company.
Pay: ₹15,000.00 - ₹30,000.00 per month
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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